Jeremy J wrote:JD Barger wrote:Our group finally made the trip over to the much hyped Brewhouse. We love the concept of great beer and food, but many of us felt the both fell very short of our expectations. First the beer, I have enjoyed New Albanian Beer in the past, but the brew last night was warmer then usual, almost "hot". We inquired about this to our server ( who was very bothered by us asking the question) and said that is how they serve it! It was the begining of a downhill spiral. The server by this point made it very obvious that we asked the wrong question. We decided that it was time to go. We drove back across the river and enjoyed a meal at Ramsis.
I have been largely trying to avoid getting into all this, but I would like to make the following point which I think hasn't been made yet-
If you have what you consider to be a terrible experience at a restaurant and instead of speaking up and discussing the issue with management you decide to just leave and post a scathing review on a public forum, then I think you are just as culpable in your bad experience as the server or establishment. How do you expect them to improve their service and fix your problem if you don't say anything about it while you're there? I don't care to debate locals vs. chains or proper beer temperature, just hoping that in the future you might consider taking a more proactive approach to your dining experience rather than assuming the worst and trash talking without giving the place a chance to respond personally to what ever issue you might have.
Reagan H
Foodie
131
Wed Oct 01, 2008 10:52 am
Keepin on the Sunny Side, Always on the Sunny Side
Mark Head wrote:This is a forum about food and restaurants right? Some people don't like the hassle of talking to the manager and frankly aren't interested in "improvements" or a "fix". I think the OP was too harsh given what was reported but we can all take it for what it's worth. It's not the patron's obligation to provide feedback. I do agree that it's the best course if possible.
Reagan H wrote:Mark Head wrote:This is a forum about food and restaurants right? Some people don't like the hassle of talking to the manager and frankly aren't interested in "improvements" or a "fix". I think the OP was too harsh given what was reported but we can all take it for what it's worth. It's not the patron's obligation to provide feedback. I do agree that it's the best course if possible.
While your point is spot on Mark, if a person doesn't like the hassle of talking to a manager, and aren't interested in a solution, and come straight home and castigate an establishment after the "fact", I question a passion for food found in (much) of this forum. Especially since the word forum implies an exchange of information, which frankly hasn't been provided yet. Especially as the response was actually pretty open, with forumites using the forum to ask the patron "why, where, what, when, who?"
It is not the patron's obligation to do anything, but it is not crazy for me to expect a poster to back up, with specific examples, their words that are designed to frame a negative situation in the readers' (and fellow money spenders') minds?
In other words, if one only wants to complain, not provide specifics, and don't start that conversation here and expect it to be met with warm and fuzzies. Even from moi.
I also hear about the concern about BSB's approach to their customer. I know most of us recall Roger's thread, the one that got me interested in applying there in the first place..."Hypothetical Bill of Fare". In which Roger laid out his plans, and opened up to discussion (of which there was a great deal) and allowed Roger to explain why. That should sum up his concepts, and quite clearly show the egalitarian intentions. Also, he has a blog.
Again, speaking only for myself, there was no arrogance, and definitely not defensiveness (have you met Roger? ) meant in Roger's response. I compare his response and involvement in the forum to the recent thread about a singular bad experience at Boombozz. He simply asked to have BSB, and its reviews, removed from comparisons of expectations, and be compared to other establishments with a similar menu. I find further semantic wars tiring, especially when an established case of "misinformation" can't be acknowledged.
To wit, Roger has put a lot more out on the web than many restauranteurs, in which he seeks to inform, educate, and entertain. He has addressed the dining audience clearly, on several occasions, in a variety of consistent responses describing what he is doing here.
I (again speaking for myself) feel that mission is so clearly defined, and practiced, at Bank Street, that I am not defensive at all about a guest's impressions of their experience. If we could get objective terms used to describe that experience. I truly am confused about what allegedly went down, but as I have yet to see a specific action we can improve here, I pocket it (not dismiss it) and move on dot beer.
Cheers! And don't wait "two years" (point not missed), come and see us again! We can share our similar beliefs in over-consumption of fries (and other foods such as burgers) leading to obesity, and perhaps find common ground beyond our neighborhood definitions. It's the vibe, folks, we want you to be as happy in your cups as we are!
Reagan H
Foodie
131
Wed Oct 01, 2008 10:52 am
Keepin on the Sunny Side, Always on the Sunny Side
Stephen D wrote:My personal service style has never relied on my attractiveness. I'm not good-looking, so I rely on knowledge to enhance the meal.
J Dylan wrote:"My drunken was based upon some weird place called the Rustin Frog, unattractive strippers and an arguement with the White Castle attendent about why I couldn't get Jalapeono Cheese on the Double Cheeseburger special.
J Dylan wrote:"Tempting. Oh, so tempting. But then, if I let it stand, it shows my respect for forumites, residing in my assumption that readers are smart enough to consider both sides and draw their own conclusions."
..................Another example of why Robin does a great job running this forum. My advertising dollars/review angles came across as much more targeted approach to Robin as intended. The basis of my arguement does have merit, but my words came across as "Robin is biased" instead of a discussion of possible alteriar (not even close to the correct spelling) motives. George W. Bush was an "Oil Man" and then made decisions to help fellow "Oil Men". This is what I was feeling, which probally makes no sense to anyone but me. Robin, please sell more advertising to restaurants so you can add a spell check to this.....I feel really insecure by my drunk spelling at the current moment.
"You make wild claims, like "unhealthy love of local proprietors." But you fail to say exactly why it is unhealthy to love your local proprietors. I feel it is extremely healthy. Both for personal connection reasons (we see and know and hang out with these people in real life), and for economic reasons (the money stays in our local economy, rather than shooting off to distant corporate HQ)."
Ford is an American Company but has factories in Mexico; Toyota is a Japense company that has a factory in Georgetown, Kentucky.
"J Dylan's reference to a post being a drunken mistake (which sounded like the Mojito's being sold to O'Charley's".......................My drunken was based upon some weird place called the Rustic Frog, unattractive strippers and an arguement with the White Castle attendent about why I couldn't get Jalapeono Cheese on the Double Cheeseburger special.
Users browsing this forum: Google [Bot] and 6 guests