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Mark R.

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Re: How soon before closing is it considered rude to order?

by Mark R. » Sun Mar 04, 2018 6:25 pm

Gary Z wrote:I wouldn’t call it a public reveal. If you talk to any server for any length of time you’ll find that we all bitch about basically the same things. And late night diners are one of them. What blowback do I really deserve for having an opinion that most industry people share?

In order to answer your question you may want to read Marsha's latest article listed on the main page.
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Gary Z

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Re: How soon before closing is it considered rude to order?

by Gary Z » Sun Mar 04, 2018 6:42 pm

I am in no way concerned about my image on social media as nothing I’ve said is really controversial whatsoever.
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Steve Shade

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Re: How soon before closing is it considered rude to order?

by Steve Shade » Sun Mar 04, 2018 8:59 pm

charles.minter wrote:When you sober up tomorrow morning, you are going to start deleting your posts.


probably true
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Re: How soon before closing is it considered rude to order?

by Steve Shade » Sun Mar 04, 2018 9:02 pm

Gary Z wrote:I am in no way concerned about my image on social media as nothing I’ve said is really controversial whatsoever.



WRONG .. Post the "kitchen closed" at a certain time if you so desire or else serve without complaint.
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Robin Garr

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Re: How soon before closing is it considered rude to order?

by Robin Garr » Sun Mar 04, 2018 10:07 pm

Gary Z wrote:What blowback do I really deserve for having an opinion that most industry people share?

None, but your reluctance to be as bold about broadcasting your employment as you are with your opinions takes a little weight off the value of your opinions. I guess we could just ask ... well, never mind. :evil:
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Gary Z

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Re: How soon before closing is it considered rude to order?

by Gary Z » Mon Mar 05, 2018 12:42 am

Steve Shade wrote:
charles.minter wrote:When you sober up tomorrow morning, you are going to start deleting your posts.


probably true


Weird how they’re all still up. <eyeroll>
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Gary Z

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Re: How soon before closing is it considered rude to order?

by Gary Z » Mon Mar 05, 2018 12:48 am

Robin Garr wrote:
Gary Z wrote:What blowback do I really deserve for having an opinion that most industry people share?

None, but your reluctance to be as bold about broadcasting your employment as you are with your opinions takes a little weight off the value of your opinions. I guess we could just ask ... well, never mind. :evil:


As was brought up by Mark in reference to Marsha’s article... it’s never a good idea to give specific information in regard to employers, employees or guests when it comes to forming a negative opinion on social media. I’m sure you’ll allow me the slightest bit of protection from some of the thin skinned SJWs that frequent this board.
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Re: How soon before closing is it considered rude to order?

by Jeff Cavanaugh » Mon Mar 05, 2018 10:13 am

Gary Z wrote:Honestly I don’t care when you come in as long as you’re out by close. If you can do three courses in 20 minutes, have at it.


Other rude comments aside, this seems like a pretty reasonable standard.
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Robin Garr

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Re: How soon before closing is it considered rude to order?

by Robin Garr » Mon Mar 05, 2018 10:27 am

Jeff Cavanaugh wrote:Other rude comments aside, this seems like a pretty reasonable standard.

Yup.
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Alanna H

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Re: How soon before closing is it considered rude to order?

by Alanna H » Mon Mar 05, 2018 10:53 am

No three course meal here! And we walked out at 10:28. Hopefully the two tables still left didn't linger too long.
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RonnieD

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Re: How soon before closing is it considered rude to order?

by RonnieD » Mon Mar 05, 2018 4:48 pm

Maybe getting back on topic, having been a customer, an employee, and a restaurant owner, I have seen this from all 3 sides, and I totally get it from all 3 sides.

The owner part of me wants your money, I don't care if it's 1 minute before close or 60. Hours of Operation are the hours of operation. They clearly state the hours the business is open to do business. If you don't want customers a half hour before you close, then close an half hour earlier and keep the staff around the other 30 minutes to clean up and break down. Don't post hours unless you intend to honor them. A guest at 5 minutes to close deserves the same experience as the one who is there during peak hours. This is my mindset now, even though I no longer own the business I work for. I never want a customer to miss a meal because of some implied "too close to closing" social taboo.

As an employee, I'm exhausted, I'm sore, I'm ready to break it down and go home. Early in my career this meant that if you came in 30 min before close you were getting the bum's rush and your meal was going to be produced as quickly and with as little effort as possible. Now late in my career, I appreciate that every plate that leaves my kitchen represents me and my work, so while I am still tired and ready to go home, I'm going to wearily dirty up whatever it takes to make sure you get the same meal you were going to get at the height of the dinner rush, then break back down and go home. I don't want a single guest to get a subpar meal just because they were hungry later than the rest of the rabble.

As a customer, I am torn, because I know the owner wants my money, the employees want to both go home and rest, but also work for a successful restaurant that can some day pay them a better wage, and I'm willing to bet there are more employees out there like Early Me than there are like Current Me. So unless it's a dire situation, I am unlikely to go to anything other than a fine dining restaurant more than 30 minutes before close. If it's a small local place with the owner likely on site, then I think chances are better to have a great experience in the final hour before close, but otherwise I am ashamed to admit I allow the social taboo to dictate where I go...
Ronnie Dingman.
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Alanna H

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Re: How soon before closing is it considered rude to order?

by Alanna H » Tue Mar 06, 2018 12:08 pm

Thanks for the response, Ronnie! I think I'll follow the 30-minutes-prior rule, but dammit, could Louisville please get some restaurants that stay open later during the week? I get tired of Ramsi's for meals after 10pm!
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Re: How soon before closing is it considered rude to order?

by Jeff Cavanaugh » Tue Mar 06, 2018 1:51 pm

Here's the latest discussion I can find (1.5 years ago) of restaurants that are open late: viewtopic.php?f=1&t=24175
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Re: How soon before closing is it considered rude to order?

by RonnieD » Tue Mar 06, 2018 3:53 pm

Our kitchen (Gerstle's) is open until 1am daily, dine-in or carry-out, and we don't mind if you come in 15 minutes before close.
Ronnie Dingman.
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