Allen,
A lot to unpack there, but I'll take a shot.
First, I appreciate your approach. We are always happy to accommodate any guest requests regarding extra sauce (meat) and/or less or more rice as needed. There may be an up charge for the sauce, but it should always be a fair price. Thank you for understanding that.
Second, we work very hard to educate our owners and franchisees about the variety of dietary needs and conners that are out there in the consumer market these days. Unfortunately, we cannot ensure that this training always trickles down to each and every krewe member that is employed by our stores. That said, nutrition and allergen information is available at every store as well as online. If you have any questions or difficulty obtaining that information, please feel fee to contact me at
ronnied@jgumbos.com. I am always happy to discuss.
Third, we do have procedures in place for portion control and plating our food (none of them, however, have ever called for 3 scoops of rice). Our current standard portion is 10 oz of rice with 8 oz of sauce over it (for most entrees). However, I am often guilty of going heavier on both, which leads to a pretty sizable portion. Which is why we are more than happy to accommodate requests for more or less rice/sauce as desired. That portion is usually achieved with one large scoop of rice and one smaller (what we call a level) scoop of rice. If you are getting more than this at one of our stores, please let me know. There is such a thing as "too much rice!"
Finally, our soups, stews and sauce are never frozen (except in the most dire emergencies). We prepare our food daily in our central kitchen here in Louisville and the finished soups, stews and sauces are shipped fresh to our stores for serving. Hopefully, that is why they taste so fresh!
Thank you again for the kind words!