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Gordon Food Service Inside Sales Representative

by trish.jackson-bustetter » Sun Mar 19, 2017 8:29 pm

Inside Food Sales Rep - Looking for someone with a great personality, strong customer service skills, food product knowledge.
Hours Monday thru Friday 9am to 6pm

Please apply at or reach out to me at

Are you looking for a new opportunity with a strong, stable and financially smart company? Do you want the opportunity for advancement in your career? If so, Gordon Food Service could be the place for you; for more than a century we have been honoring our promises to our customers and employees. As one of the largest privately held foodservice distributors in North America, our family-owned company has a history of pursuing innovative ideas and building strong relationships.

The continued growth of current and new markets allows for the addition of new talent to join our team. We’re seeking great people looking for professional and personal growth and a place to make a difference in people’s lives. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service.

The Commercial Inside Sales Representative supports order and delivery interaction between customers via telephone, email and Gordon Food Service (GFS). In addition, this role seeks growth opportunities in existing customers with knowledge and professionalism. The Insides Sales Representative strives to strengthens customer relationships by representing GFS products and services for assigned territory and accounts and promotes and utilize e‐Commerce technologies.

Service Oriented: Inspires others to a strong customer service orientation
Results Oriented: Delivers results on time and as expected
Communication: Delivers appropriate written and verbal communication
Self Management and Development: Takes personal responsibility for own growth and development
Teamwork: Encourages collaboration with others to achieve a common goal
Change: Embraces and creates change
Business Acumen: Understands and applies appropriate business knowledge to operation of functional areas

Knowledge / Skills / Abilities:
● Must have excellent written, verbal, organizational and communication skills as well as problem‐solving capabilities.
● Must have the ability to multi‐task, prioritize and be able to work independently or within a team environment.
● Must have good customer service and time management skills.

Essential Functions:
● Serve as liaison between the outside Customer Development Specialist (CDS) and partners within the organization.
● Manage customer orders (telephoned, emailed, electronic or faxed). Communicate with customers regarding out of stocks and substitution options.
● Maintain knowledge of specific GFS systems, distribution centers and products.
● Mentor new call center representatives.
● Attend on‐going training sessions.
● Arrange exception deliveries in collaboration with Transportation departments and other delivery services.
● Determine appropriate credits for customers.
● Collaborate with CDS on customer pricing exceptions; leverage GFS resources to increase territory growth.
● Discussion of negotiation of products and pricing to customer.
● Support CDSs and customers with order guide management, creating quotelists, invoice comparisons and creating reporting.
● Performs other duties as assigned.

● High School equivalent required. Bachelors degree preferred.
● Two years previous customer service experience or an equivalent combination of education, training and experience.
● In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Please apply at

Last bumped by trish.jackson-bustetter on Sun Mar 19, 2017 8:29 pm.

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