Leann,
<chuckle>...Have I
ever experienced this. Bear with me on this...it's long story but it has a happy ending (for me anyway).
When we moved to KY and I set up the home phone I explained
quite clearly to the representative that I was retired and that I received my retirement on the 1st of every month. For that reason I
specifically requested that my billing date fall somewhere in the first week of the month. It's not that I don't have the money at other times, it was simply the fact that I do all of our bills on the last day of every month combined with the fact that if I ever do happen to find myself macaroni and cheese broke at the end of some month that would be one less thing to worry about. So what happens ? I get my first bill and my due date is the 26th of each month (with a "past due" date of the 7th of each month). Well I'm a little pissed but it's no
big deal...Like I said, I always do all the bills on the last day of the month and get them into the mail on the 1st. Nothing is ever officially late (and most of 'em are actually quite early). I figure if AT&T and gets there money on the 2nd or 3rd of evey month it's no big deal. WRONG !!!! Following the first month of service...the day after the bill is due (27th) I come home and there are like 6 or 7 calls from what turned out to be AT&T. Well I finally manage to catch one of these calls and I
politely explained to the representative that I had specifically requested a due date in line with my paydays and that it really wasn't a big deal since it wasn't past due until the 7th. WELL ! You'd have thought the world was coming to an end and the rep is giving me this big lecture on being prompt with my payments, yada, yada, yada. So NOW I'm getting pissed...
So segue to the next month and the same thing happens only this time I'm ready for them. When the rep finally gets me on the phone I told them that I needed to go "check my records, would you please "hold" and I just walked away from the phone...and went about my business. They called back four or five times that evening (different rep each time) and each time I did the same thing...I put there ass "on hold" and just walked away. At some point I realized that each time these folks called they stayed on the line exactly 10 minutes (must be some kind of "policy" or something)...So now I'm REALLY jacked to have a little fun. For the next three or four months I would get 2 or 3 days worth of phone calls (until the check cleared) and each time I'd put them on hold and just walk away. A few times, If I felt like being a really big prick I would ask to speak to a supervisor and then I would put
their ass on hold.
I kind of got bored with this mindless sport after three or four months and just canceled my land line (since I never really used it anyway)...in the interim I figure I kept these bozos on hold for ohhhhh I don't know 3 or 4 hours total. So to give you a short answer...yeah, we've had experiences similar to yours
