NWalker wrote:We're shopping for a new furnace, does anyone have a company they have had really good experiences with? HELP. Anyone we should stay away from? Thanks in advance.
We got a new furnace and central air installed a few years ago and went with Hettinger & Shuck mainly because it was an old, established Louisville firm, and we were satisfied but not really blown away. The price of the system and its overall quality were fine and we didn't have any problem with installation, but once it was in, we got the feeling that they weren't really very interested in maintaining it. They really had to be nudged to come out for spring and fall inspections and cleaning, and if we didn't think to call them, they'd never call us. This did not leave a good taste in my mouth, and after checking around, we ditched them and switched our annual maintenance contract to A. N. Roth, who don't sell or install systems but do maintain them, and they are absolutely great people who do business the old-fashioned way. It might be interesting to call Roth and just ask if they particularly recommend any local contractors.