by Andrew Mellman » Fri Dec 11, 2009 11:01 pm
I was really looking forward to dinner at Catalano – we like Spanish food, read good reviews, and were happy to have a cute nice independent restaurant not far from our home. As a topper, they had flamenco dancing tonight, which would make things even more fun. There were three of us, and we had talked about having a drink or two, a good dinner, and listening and watching the entertainment.
Unfortunately, it was one of the worst dining experiences of our life.
We walked in (remember – it’s cold outside, and we all were wearing coats), were shown to a table, and the waitress asked what we wanted to drink. I asked if we could sit down first, and she said yes, but what did we want to drink. I said we’d like to look at the menu before ordering drinks, she pointed to the table & said the menus were right there, and what did we want to drink. My wife finally ordered a diet cola, the third party ordered a water, and I said nothing now, I’d wait to read the menu.
We then took off our coats & sat down.
A woman who appeared to be the manager (she was helping the wait staff, running the bar, and controlling the tables) came to the table, and I asked her if I could please have . . . but I couldn’t finish, as she had grabbed all three wine glasses and brought them back to the bar before I could finish the sentence. I turned to my wife, and said that I guessed we wouldn’t be drinking tonight after all.
The waitress then came and delivered a water and cola, and asked what we wanted for dinner. I said that we had just picked up the menus, and could we have some time to read them? She said fine, and stood there without moving; it was very uncomfortable. My wife asked what she would recommend, she suggested #10 (a version of paella), and feeling rushed we ordered an appetizer, a soup, two #10’s, and another entrée.
The appetizer tasted fine, although the form gave us some trouble initially. We had ordered a mixed fried seafood dish, and were served what appeared to be breaded and fried quenelles (sp?). Unfortunately, rather than soft quenelles they were stuffed mussels in shell, which – breaded and fried – we didn’t realize until trying to cut one! More funny than a problem, but by this point any little thing was starting to turn us off.
Soup was fine. As my wife was eating her soup, the waitress came out and said that one of the #10 dishes was ready to serve – did we want it now, or did we want to wait until all three dishes were ready. Of course we wanted to eat together, and said so, but why would they cook one of three entrees early? All we could figure was that they had accidentally made too many for another table. The waitress said that the other two entrees would be ready in just a few minutes, so it would still be hot if we got all three at once.
Approximately 20 minutes later, all three dishes were brought out. They serve #10 (the paella-style dish) from a pan, and one waitress held the pan while the other removed items one at a time for one patron (eg: spoon one mussel, then spoon one shrimp, then spoon one spoonful of rice, and continue). It looked pretty, but by the time my wife had been served both my dinner and the third party’s dinner were cold. As long as two servers were serving, why couldn’t each have spooned one portion, thereby giving each of us a hot meal?
I thought the dishes tasted fine, although both portion size (and price) were small.
After dinner, our friend asked for a decaf coffee with a slice of lemon, and my wife asked for a decaf coffee with cream. Our friend got a half cup of espresso with a half of lime, and my wife got a half cup of espresso with whipped cream. We asked, and finally the bartender came over to translate. He told us that he had given both parties caffeinated espresso. For my wife, this was ok, although not what she ordered. Our friend has heart problems, and is under orders not to ingest any caffeine at all; luckily we caught it before she had finished.
I asked what they had for dessert. The waitress said they had flan, another item, and skewers. We asked what the skewers were, and the waitress said they were like little wooden sticks (!). I said no, what was on the skewers. The waitress said chocolate sauce. I had a brainstorm, and asked if the skewers held fruit, and she nodded and said yes. We ordered the skewers and a flan to split.
We were brought the skewer, plates, and silverware. I asked about the flan, and the waitress stated that she didn’t remember us ordering flan, but if we wanted it she’d bring it. The skewer was fun (not much for the price, tho), and the flan was pretty tasteless.
Finally, we asked if she could split the check. In brief, the answer was no, that their system did not allow it. We asked if she could just let one of us pay 1/3 of the bill, and the other pay 2/3. She said no, she could not do that. This time we asked for the woman who had appeared to be the manager, and she said that she would make it work.
All in all, this was a place that we had hoped to love, that we were really looking forward to, and I think it was our first and last meal there. I really wanted to complain to someone, but as the woman manager was a part of the problem I didn’t see that doing much good. The third member of our group did tell the woman then acting as hostess some of our problems, but the woman kept smiling and saying “glad you enjoyed dinner – come back soon”.
There are just too many good restaurants in Louisville to waste time on this one.
Andrew Mellman