by Amy Hoover » Fri Jun 22, 2007 1:31 pm
I took my mom and step-father out to lunch yesterday at Le Gallo Rosso. I really expected to be wowed because of all the rave reviews here on HotBytes. Maybe it was just an off day, or maybe lunch is their strong point. I don't know. But I was disappointed, and I felt bad for taking my parents there. I like to appear somewhat knowledgeable to them about where to go, and where they will be treated well.
I am a person who errs on the side of trying to be understanding of all waitstaff issues. I always try to give the benefit of the doubt, because I've been in their position. But I was a little annoyed with the service. When we walked in, my step-father asked if they were serving outside. The guy (later also our server) said, yeah, but it's way too hot to eat out there. Well, my parents like dining outdoors, so we walked out there. We weren't really sure where to sit, which tables wre part of the restaurant and which weren't, etc... The guy came back out and told us that a certain table (nearest the door) was the only table he could serve us at, which was totally fine with us, but he seemed again, angry. If it were just me, I would have just sat inside to make the guy happy, and I understand waitstaff not wanting to walk outside in sweltering weather, but it upsets me when, as a customer, it is made very clear to me they aren't happy with our choice. I almost wanted to say to the guy, would you prefer it if we just left? We ordered a salad and two orders of spaghetti and stuffed meatballs. As time went by, the server warmed up to us, and by the end of the meal, was almost actually polite. Now, I'm not saying he was explicitly rude to us. I just expected at a place like that to have a friendly server; someone happy to see us there. The food was decent. I really liked the fig vinaigrette served with the pear and gorgonzola salad. The spaghetti and meatballs were fine. A huge portion for the price, but not really seasoned enough for my taste.
Now, my instinct was to want to really like the place. I've heard such great things about how charming it is. But it certainly fell short of expectations. However, I will plan to return, for dinner, and hopefully will have a much better experience.
“Fear less, hope more; Eat less, chew more; Whine less, breathe more; Talk less, say more; Love more, and all good things will be yours”
Swedish Proverb