A few weeks ago, the kids wanted a 'chicken crunchwrap' from Taco Bell. We drove there to get the food, came home, found that the order was wrong. No biggie...sadly , I've gotten used to not expecting my order to come out right from those guys recently. I drive back to the 'Bell', show my receipt (which for some reason, is in a form of English that is not taught to the teenagers that build the 'crunchwraps') ask for the food that I ordered, receive said food and am on my way. Only to get home and find the food sloppily thrown together with an empty 'mild sauce' packet inside of one of the crunchwraps. Needless to say, I was flabbergasted.Robin Garr wrote:Todd Pharris wrote:Pizza Hut used to have perfectly acceptable pizza when they had full service restaurants. As soon as they switched to the fast food style places, the quality went straight downhill.
Non-PC as it may be to criticize a major local firm, it seems to me that all the Yum! properties - KFC, Taco Bell, Long John Silver's, A&W and Pizza Hut - have gone downhill significantly in recent years.
I then called the manager of the Bell and talked to her on the phone about my ordeal. She was courteous and seemed genuinely concerned (trust me, I know when it's not sincere). She offered to give me coupons for free food, which I respectfully declined.
It would be nice if a multi-billion dollar empire could somehow find a way to train their employees to do the job that they are paid to do, make food free of empty condiment packets, and maybe even to read.