I ate at Westport General Store a few weeks ago, the experience was so bad that I hesitated to post for awhile. I had the bison steak. I ordered it medium rare. When it arrived, it looked blackened on the outside. When I cut into it, there wasn't the least hint of pink. It was gray all the way through. Now, I NEVER sent food back, but this was so far from what I ordered that I did. The server looked confused, then asked me if I wanted to keep my sides. I sent them back. From the kitchen, there came loud muttering...grumble, grumble, MEDIUM RARE!, grumble, grumble. A steak reappeared a few minutes later. It was also blackened on the outside, tasting predominately of a cooking surface in dire need of cleaning, but it was medium-rare under all that char. The sides were obviously the ones I had sent back, adn they were stone cold.
The server apologized and told us that they had been slammed the previous weekend (we were the first table on a weeknight). She took five dollars off the bill. Still, given the grumbling from the kitchen, the dirty taste, and the cold sides, I don't think this was enough.