Welcome to the Louisville Restaurants Forum, a civil place for the intelligent discussion of the local restaurant scene and just about any other topic related to food and drink in and around Louisville.
no avatar
User

Robin Garr

{ RANK }

Forum host

Posts

23236

Joined

Tue Feb 27, 2007 2:38 pm

Location

Crescent Hill

Industry Standard: It's called "the special" for a reason!

by Robin Garr » Wed May 14, 2008 9:51 am

Industry Standard
Insider Info for Those Who Dine Out
With Columnist Marsha Lynch


Here's the next in an ongoing monthly series for LouisvilleHotBytes and LEO by forumite Marsha Lynch, offering the dining public a fresh view of the restaurant business from an insider's perspective.

It's called "the special" for a reason!

"Hi, I'll be your server tonight. Would you like to hear about the specials?"

Thousands of diners across Louisville hear this invitation every time they dine out. Most of them will smile, nod, and then order from the menu, not realizing what they could be missing.

One thing that distinguishes independent restaurants from the ubiquitous chains is the "special." Chain restaurants adhere religiously to their corporate-concept menus. You won't be offered a "special" at a nationwide chain restaurant. Those (very successful) types of restaurant chains are working from a formula that will tolerate absolutely no deviation: a formula, by the way, that yields fantastic profits month after month.

On the other hand, consider your local indie restaurant cooks. The ones whose food you want to experience are the cooks who are smart, creative and yearning for recognition. Despite scandalously low pay (less than half what a skilled server makes), and often without benefits of any kind, these dedicated professionals live to please their customers.

Read Marsha's full column at LouisvilleHotBytes.
no avatar
User

robert szappanos

{ RANK }

Foodie

Posts

966

Joined

Fri Mar 02, 2007 4:17 pm

Location

louisville, ky

Re: Industry Standard: It's called "the special" for a reason!

by robert szappanos » Wed May 14, 2008 10:36 am

I do not think that you are totally right. I have been to chains that offer specials that are not part of the regular menu....So I do not think that "Specials" are liminted to just local places.....
no avatar
User

Chris M

{ RANK }

Foodie

Posts

377

Joined

Fri Mar 02, 2007 6:10 pm

Location

The Ville

Re: Industry Standard: It's called "the special" for a reason!

by Chris M » Wed May 14, 2008 10:46 am

I know for a fact that some chains offer specials.

I had the special at Bonefish just this weekend. It was quite delicious. Maybe it was a corporate mandated "special" made with ingredients they bought in bulk, but it was a special in every sense of the term, and executed very well.

But yeah, the number who do is a smaller fraction compared to independent places.

FWIW, I appreciate that this was an editorial piece, but it reads a little like PR fluff. If a PR person from Texas Roadhouse wanted to write an insiders piece about the challenges and successes of running a chain, would you be as willing to pose it?

Just my 2 cents.
no avatar
User

Andrew Mellman

{ RANK }

Foodie

Posts

1700

Joined

Fri Mar 02, 2007 10:33 am

Location

Louisville

Re: Industry Standard: It's called "the special" for a reason!

by Andrew Mellman » Wed May 14, 2008 10:55 am

Chris M wrote:I know for a fact that some chains offer specials.

I had the special at Bonefish just this weekend. It was quite delicious. Maybe it was a corporate mandated "special" made with ingredients they bought in bulk, but it was a special in every sense of the term, and executed very well.

.



Agree with both the above . . . that statement lessened the impact of the editorial!

I know that many chain "specials" are mandated, but also know that these chains look at what is fresh, and like to pick 'specials' utilizing the freshest produce of the season, fresh seafood, whatever, which doesn't lessen their impact. Many chains will also offer "specials" as a way to test market menu update items, but again these will be the freshest items (and sometimes you will see them on the following year's "regular" menu for the season). I will agree that chains offering local specials are few, but they also exist.
Andrew Mellman
no avatar
User

Jeremy J

{ RANK }

Foodie

Posts

676

Joined

Tue Mar 20, 2007 11:30 am

Location

Louisville, KY

Re: Industry Standard: It's called "the special" for a reason!

by Jeremy J » Wed May 14, 2008 11:04 am

yeah, well they're bulk mandated specials for the week available all over the country, and with matching table tents!

I get that Robert's being contrary as usual, but really, it's not even comparable to what she's talking about. At Bourbons we fly fish in from Hawaii for a day or 2, at Primo, chef Hargrove has flown in truffles that got their own seat on the plane. No comparison.
no avatar
User

Robin Garr

{ RANK }

Forum host

Posts

23236

Joined

Tue Feb 27, 2007 2:38 pm

Location

Crescent Hill

Re: Industry Standard: It's called "the special" for a reason!

by Robin Garr » Wed May 14, 2008 11:36 am

Chris M wrote: it reads a little like PR fluff. If a PR person from Texas Roadhouse wanted to write an insiders piece about the challenges and successes of running a chain, would you be as willing to pose it?

I'm not sure I follow. If Marsha proposed a piece about Cafe Lou Lou, where she works, I would be skeptical; I'd consider it, but I would hold it to a high standard (which I'm sure she could meet) for objectivity.

I don't see the issue here. The kind of chef-driven, on-the-spot "special" she's talking about is just not going to happen in a corporate setting. You may get a "special" on the menu, and it may be good, but it's an entirely separate category.
no avatar
User

BDKollker

{ RANK }

Foodie

Posts

78

Joined

Fri Mar 02, 2007 8:38 pm

Location

Outside the Box Nashvegas

Re: Industry Standard: It's called "the special" for a reason!

by BDKollker » Wed May 14, 2008 11:53 am

Loved the article! It shows how hard we work on the backside to keep "sane". Great job Marsha!

Prost!
Blake Kollker

Blakekollker.com
no avatar
User

Bill Brymer

{ RANK }

Foodie

Posts

18

Joined

Sat Mar 03, 2007 1:47 am

Re: Industry Standard: It's called "the special" for a reason!

by Bill Brymer » Wed May 14, 2008 12:08 pm

I don't see the issue here. The kind of chef-driven, on-the-spot "special" she's talking about is just not going to happen in a corporate setting. You may get a "special" on the menu, and it may be good, but it's an entirely separate category.


Perhaps some of the confusion (besides chain's offering specials, different or not) is that in the example given, for the chefs where Marsha work ... "it’s all about who can make the best-selling soup. Not necessarily the best tasting soup, mind you (we get bonus points among each other for that), but rather the one that sells the most servings."

That language makes her place of employ, to this reader, seem profit-driven, with a "chain-like" focus on the bottomline, which is not how I think of CLL at all.
no avatar
User

robert szappanos

{ RANK }

Foodie

Posts

966

Joined

Fri Mar 02, 2007 4:17 pm

Location

louisville, ky

Re: Industry Standard: It's called "the special" for a reason!

by robert szappanos » Wed May 14, 2008 1:55 pm

Wrong Jeremy....I was just stating the facts.....I am sure that with out a doubt I eat at more chains then anyone on this site including the hos...and I know that they do offer specials that are not part of the regular menu.....Thats a fact jack.... :D
no avatar
User

Marsha L.

{ RANK }

Foodie

Posts

2540

Joined

Thu Mar 01, 2007 2:56 pm

Location

Louisville, KY

Re: Industry Standard: It's called "the special" for a reason!

by Marsha L. » Wed May 14, 2008 2:45 pm

Man...sometimes it's hard to get your point across within a specific number of words! Let me re-phrase the part about our competing to see who can "sell" the most specials. I meant to give the reader a peek behind the kitchen door. It's not that we're rewarded for making the most money for the restaurant from a certain special; it's that we compete to see who can conceive, execute and write an enticing enough description of our special (also an easy enough description to get the serving staff to repeat it without omissions) to get the most diners to order it.

andrew mellman wrote:
I know that many chain "specials" are mandated, but also know that these chains look at what is fresh, and like to pick 'specials' utilizing the freshest produce of the season, fresh seafood, whatever, which doesn't lessen their impact. Many chains will also offer "specials" as a way to test market menu update items, but again these will be the freshest items (and sometimes you will see them on the following year's "regular" menu for the season). I will agree that chains offering local specials are few, but they also exist.


Andrew, Robert, and everyone that pointed out that chain restaurants have specials - I take your point. I think you're willfully not seeing mine, though: no line cook at Longhorn Steakhouse or Carraba's is coming up with a special all by themselves on the spur of the moment through sheer creativity. Not that they couldn't do so - it's just that the corporate structure where they work would never allow it. The executive chef at a chain restaurant might do so, but only after much planning and clearing it with corporate higher-ups. It's not the same thing I was talking about at all - and although I should have put the caveat in that sometimes chains have off-menu offerings they call "specials", they are rarely "special" in any way, other than not being published on the regular menu.

My column isn't intended to be an indie-versus-chain spotlight every week. It's an industry-perspective column to provide adventurous diners with tips and insider-ish info that will make them savvier restaurant patrons. Since I'm the one writing it, and I've never worked in a chain restaurant, naturally there will be more content from an independent restaurant employee perspective, but it's not the purpose of my column to keep people from eating at Buckhead's (I ate there Sunday - the cheese boulders are all they were cracked up to be and more!).

Frankly, the more people that eat at both chain and independent restaurants the better. That means a larger group of diners that has experienced the many differences between the two for themselves.

Last year around this time I was in West Virginia for my dad's wedding. On the way out of town heading back to Louisville, I picked up a bushel of ramps (if you've never had ramps, here's the Wikipedia page about them) and had it sold to Shaun Ward at Jack Fry's and Mike Cuhna at Limestone by cell phone before I crossed the border into Kentucky (Todd Richards, I did try to call you, but it was a Sunday!). D'you think I would have gotten any love from TGI Fridays for making that call?
Marsha Lynch
LEO columnist, free range cook/food writer/food stylist
no avatar
User

Jeremy J

{ RANK }

Foodie

Posts

676

Joined

Tue Mar 20, 2007 11:30 am

Location

Louisville, KY

Re: Industry Standard: It's called "the special" for a reason!

by Jeremy J » Wed May 14, 2008 3:12 pm

robert szappanos wrote:Wrong Jeremy....I was just stating the facts.....I am sure that with out a doubt I eat at more chains then anyone on this site including the hos...and I know that they do offer specials that are not part of the regular menu.....Thats a fact jack.... :D


Did you even read my post?
no avatar
User

Robin Garr

{ RANK }

Forum host

Posts

23236

Joined

Tue Feb 27, 2007 2:38 pm

Location

Crescent Hill

Re: Industry Standard: It's called "the special" for a reason!

by Robin Garr » Wed May 14, 2008 3:18 pm

Jeremy J wrote:Did you even read my post?

Why in the heck should he do that? He obviously didn't read Marsha's article, either.
no avatar
User

Tom Holstein

{ RANK }

Foodie

Posts

282

Joined

Fri Nov 02, 2007 8:55 am

Location

Derby City :)

Re: Industry Standard: It's called "the special" for a reason!

by Tom Holstein » Wed May 14, 2008 3:42 pm

Marsha L. wrote:I meant to give the reader a peek behind the kitchen door. It's not that we're rewarded for making the most money for the restaurant from a certain special; it's that we compete to see who can conceive, execute and write an enticing enough description of our special (also an easy enough description to get the serving staff to repeat it without omissions) to get the most diners to order it.

My column isn't intended to be an indie-versus-chain spotlight every week. It's an industry-perspective column to provide adventurous diners with tips and insider-ish info that will make them savvier restaurant patrons. Since I'm the one writing it, and I've never worked in a chain restaurant, naturally there will be more content from an independent restaurant employee perspective, but it's not the purpose of my column to keep people from eating at Buckhead's (I ate there Sunday - the cheese boulders are all they were cracked up to be and more!).


I got it the first time Marsha....but I've had the pleasure to see the love & passion that flow from your eyes when you talk about your craft.

Please keep up the fine articles on the Industry. I've learned something from both I've read so far........you're batting 100% in my book. :D
no avatar
User

Jeremy J

{ RANK }

Foodie

Posts

676

Joined

Tue Mar 20, 2007 11:30 am

Location

Louisville, KY

Re: Industry Standard: It's called "the special" for a reason!

by Jeremy J » Wed May 14, 2008 3:43 pm

Robin Garr wrote:
Jeremy J wrote:Did you even read my post?

Why in the heck should he do that? He obviously didn't read Marsha's article, either.


Also, I don't understand why he has to single out the Hos either...why can't the Bros be included?
;)
no avatar
User

Ron Johnson

{ RANK }

Foodie

Posts

1716

Joined

Thu Mar 01, 2007 11:48 am

Re: Industry Standard: It's called "the special" for a reason!

by Ron Johnson » Wed May 14, 2008 3:55 pm

Jeremy J wrote:
Robin Garr wrote:
Jeremy J wrote:Did you even read my post?

Why in the heck should he do that? He obviously didn't read Marsha's article, either.


Also, I don't understand why he has to single out the Hos either...why can't the Bros be included?
;)


It's hard out here for a pimp.
Next

Who is online

Users browsing this forum: AmazonBot 2, Bytespider, Claudebot, Google [Bot] and 2 guests

Powered by phpBB ® | phpBB3 Style by KomiDesign