by Robin Garr » Tue Mar 25, 2008 4:51 pm
I'm coming to this a little late because I've been reading all the replies with considerable interest. I have particular respect for Marsha in this: She's directly, personally affected, has a well-thought-out position and defends it civilly and well. Buy that woman a beer!
Upon long reflection, trying to gauge this from the perspective of a dining consumer who deeply respects local folks in the business, here's my long and boring take on the issue:
People shouldn't be afraid to ask their local independent restaurant to do something off-the-menu or out-of-the-norm. They're flexible. That is just another in a long list of things that distinguish the Louisville Originals and their local siblings and cousins from the more corporate dining sector.
But this is not a simple black and white question. You need to consider the restaurant, the mood, the situation, and very frankly, your relationship with the restaurant management and staff.
If you are a regular customer at a decent local eatery, they will do almost anything you could dream up to ask them (that's legal, anyway) and do it with a smile; you'll be delighted and you will tip them well.
But to go in as a stranger with a fully formed sense of entitlement and spread out your own dinner at an eatery where they don't even know you, and then get all huffy when they tell you you really need to buy your dinner and drinks from their menu? That's entirely different, and it's just plain no-class. It also pays to consider the scene. Letting the kids have a birthday party with cake and hats in a corner of Kayrouz's might be a little different than taking over a corner of the Oakroom for a similar activity on a Friday evening.
If you want something reasonable, ask! A good restaurant will almost always want to make you happy. But don't feel like you own the place and they owe you a living, because that attitude will just come back around to haunt you.
It really, really seems simple to me: Bring your common sense. Don't ask for something ridiculous. But don't be afraid to make a reasonable request, and don't even be afraid to check it out if you're not sure your request is reasonable. Be a good, loyal customer, and your friends at your local spot will be there for you when you need them.