We had to wait about 30 minutes even with reservations, sitting in a very cold lobby (not sure why it was so freezing in there, but we had to keep our coats on) and then, one of the bathrooms was out of service so there was a line of about 10 people. There wasn't a coat check, at least none that the hostess mentioned to me, so I had to hang my coat on the back of my chair and, when I got home, there were stains on the side it where something was spilled by someone walking past. This was a brand new coat, cashmere, dry-clean only. So that didn't make me very happy and perhaps tainted my overall view of the place.
Tina,
I would like to apologize for your less than stellar experience at Seviche. I am the hostess who caused you to wait and then didnt offer to check your coat... for this, i'm sincerely sorry. I take alot of pride in Seviche and its always distressing to hear than someone was disappointed, especially when it involves my own lapse.
Working the front door, i always try and get parties seated as soon as possible. Especially when they have a reservation. Unfortunately, this is not always possible.
On a busy night it sometimes works out that your table is not ready right when you arrive for your rez. This is usually because of an earlier seating that lingered longer than expected at a table. Plotting reservations on a floor plan and keeping them on schedule throughout the night is not an exact science, and there is alot of guess-work involved.
Im usually pretty accurate as far as timing turns on a table and being able to adjust accordingly, but inevitably something will not go as planned. Im truly sorry that we were running behind that night!
I also understand your sentiment about the cold lobby... trust me, im posted there all night and it can definitly get drafty! Its nearly impossible to keep the open space warm on winter nights like those we have been experiencing lately. We know that this is a problem and thats why we have space heaters running in the lobby and throughout the restaurant. I cant imagine any other way to ameliorate that problem, short of a remodel of the building entrance. In any case, im sorry that you were chilly while waiting for your table.
Im afraid i must also take responsibility for not offering to check your coat. Its something that i usually do, and if i didnt when i seated you then i was probably just rushed to get you seated after having to wait. Im sorry, thats my mistake. On any other occasion i would have offered to take your coat for you. I do wish that you had asked myself or your server if we had a coat check available- then we could have avoided soiling your coat and sullying your experience.
Sorry for such a lengthy response but i really do take it personally when someone is less than satisfied, and i know the rest of the staff feels the same way.
Tina, i hope that you will give us another shot.. maybe come summer time? that way i know at least two of your complaints wont be a problem
In the meantime ill try to be more conscience of the details. Thanks for sharing you experience, hope to see you again soon.