http://cityguides.msn.com/restaurants/article.aspx?cp-documentid=3795099&page=1
The lede:
"Customers have a role to play in ensuring a smooth dining experience, say three top restaurateurs with a reputation for hospitality. Here’s how to help restaurants serve you right."
Interesting. Nothing too surprising, I didn't think, but a nice little piece on how to make your dining experience as good as it can be.