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Robin Garr

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Comfy Cow owner responds: "We're catching up"

by Robin Garr » Mon May 22, 2017 10:52 am

Saying he "hears the chatter and are doing everything we can to catch up," Comfy Cow co-owner Tim Koons-McGee has responded to our questions about apparently low inventory at the popular ice cream shops in recent months.

Tim Koons-McGee wrote:We had our main ice cream making machine breakdown and the parts took over a month to come in. On top of that our grocery business took off like a rocket suddenly and this all happened simultaneously at the start of "the season." We made the decision to try and satisfy both aspects of the business as best we could with sort of a hybrid approach to supplying ice cream. In hindsight, I think all we did was piss off scoop shop customers and grocery stores at the same time.

We are now back up functioning normally production wise but we dug such a big hole that it's taking us forever to build our inventories back up with the ongoing demand. We recently started a second shift that should be fully functional within the next week or two and we're hoping that will allow us to catch up.
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RonnieD

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Re: Comfy Cow owner responds: "We're catching up"

by RonnieD » Mon May 22, 2017 2:15 pm

Good to hear! When you are a small operation, a major piece of machinery going out can be a crushing blow. Here's hoping they get back on track. We skipped a possible stop at CC yesterday due to fear of the shortage.
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Head Chef, The Kitchen at Gerstle's Place
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Christina Hall

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Re: Comfy Cow owner responds: "We're catching up"

by Christina Hall » Mon May 22, 2017 4:16 pm

If you're gonna have a problem in business, that's the one to have.
I love Comfy Cow and can't wait to see them back up and running well again!
"Wine is sunlight, held together by water!" ~Galileo Gallilei

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