Gary Z wrote:In hindsight I'll bet Sarah would have paid another server six bucks to take your table.
Mark R. wrote:...This is certainly the least complimentary review that I've ever read by you...
Jay M. wrote:Mark R. wrote:...This is certainly the least complimentary review that I've ever read by you...
Nancy's Bagel Grounds
StephenBowles wrote: loose the smokehouse part...
Brett Davis wrote:Robin,
I am so sorry you and Mary had a bad dining experience with us. I am mailing you a $50 gift card that should cover your check and gratuity. I hope you give us another chance.
Brett Davis wrote:Robin,
Robin Garr wrote:As a matter of policy, we don't take gratuities, period. I'll be happy to return your gift card, discard it, or pass it along to a hungry family at the St. Matthew's Episcopal Church Food Pantry this month. Let me know how you would prefer me to proceed.
It only takes one or two employees not paying attention to or caring about details to ruin a table’s entire meal. This obviously happened to you and unfortunately, you are not alone in your experience at Doc’s Cantina.
Luca B wrote:I feel like Brett's explanation was throwing the staff/server under the bus for the bad experience?It only takes one or two employees not paying attention to or caring about details to ruin a table’s entire meal. This obviously happened to you and unfortunately, you are not alone in your experience at Doc’s Cantina.
Were they not properly trained and why didn't management step in (or did they)?
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