So people that choose to wait tables are the victims here? Nope. Big fat hairy nope. No one forced them into this line of work. Nobody did. Not on person. I CHOOSE IT. If you can't respect it and do your best at it, do something else. A manager may or may not be good at their job. They certainly don't control the level of good service. If anything they go behind and fix it. Which means you shouldn't be waiting tables.
If I choose to be your robot server, I'll be good at that as well. Because it's my job.