"How restaurant operators deal with abysmal service"

[Robin Garr]

A peek inside the industry: Is the problem lazy millennials or whining owners? Or a little of both?

http://restaurant-hospitality.com/lette ... f2a18d76e0

I think it's probably a little bit of both the facts you mentioned Robin. However one of the comments from an owner I think it me on the head when he stated that "These Kids Receive Ribbons for Just Showing up"! Our entire education system his gone away from praising those who do well to just praising everyone and not rewarding good achievement. That certainly carries over to the workplace as these young people go into it.

Had a kid working w us showed up late every shift , the GM sat him down ask whst it would take for him to show up on time ? His response was, What shifts do u need me on time ?? We we're like wow ?! ( he didnt keep his job )

My just-turned-16 year old has his first job interview in a couple of days, at Starbucks. We're both very excited about it I raised him to have a good work ethic, which he has exhibited in his volunteer work and as a member of his high school football team. I have no doubt in my mind he'll be a great employee, no matter who hires him. To channel the drama of teenage girl: I would die of embarrassment if I had a kid like those referenced in this article!

We move through a number of these employees a month. I honestly don't think it's the millennial, I've seen this as long as I've been a part of the workforce. Maybe it's worse now, I don't know. Sadly, there just isn't time to job counsel them all in the hopes that it takes and they become model employees. You can take on a project or two, but most of them you just have to move through the system and hope they eventually land somewhere that they fit.

Human Resources is a brutally difficult part of the job.

The biggest 2 things i see as a waiter is that younger staff are never on time and allmost never want to pay there dues (work there way up ) but i have worked w some fine young whipper snappers lol , the best part i see of younger wait staff is they are far less likely to judge people based on race . (Old school wait staff i think as a whole alltho generally liberal tend i think to judge the tip they might get based on race and ethnicity . ) but that's just my opinion .

High School is not work. College is not work. Wanting money is not work. There is no substitute for bills, taxes, responsibility, and a desire to achieve. Fire em, find someone who wants to succeed. When I was hiring cats, I wanted someone who had responsibilities, or had goals. Both was preferable.

Based on what I have seen in his age group, I am sometimes glad our son has a learning disability that made him have to work hard to get through school. He had perfect attendance in high school and almost never misses work or is late. He may never set the world on fire, but his managers always compliment him on his positive attitude.

I am seeing the same attitude in many workplaces. At my former job, working holidays is required, and the newer staff gets those shifts until they build up seniority. I witnessed a new guy literally throwing a fit because he was scheduled for Christmas Day. I tried to explain I was there for nearly 20 years before I got Christmas off and he said "that's YOUR problem, I (emphasis on "I") need to be off!" A few years from now, 911 will be telling people no help is available because no one will work weekends or holidays....if there is someone to answer the phone, they want off, too.

“The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.”

― Socrates

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Sounds like the same complaints have been made for a loooong time. Somehow we have survived.

I agree it isn't just the newest generation. For ears I went to a family Thanksgiving "cabin in the woods" celebration until one year I took a new job that, as the newest person at the bottom of the totem pole, required me to work the holiday. I felt, given the other employees had years of experience before me, that was fair and I did not mind paying my dues. My 50+ year old cousin thought it was outrageous. "Just tell them NO! You won't work it." I explained it would likely cost me my job if I did so. "So walk out" she said. Some people just don't understand the value of a good job.