Trying to alternate eating at fav restaurants, dining at home, and new to us restaurants finally got to Cafe Classico on Frankfort Avenue. Very approachable menu in costs and interests. Mellow atmosphere. Guitarist quietly playing in the back corner. When we entered, we were told to sit anywhere and we went towards the back. Very clean, light atmosphere.
But, there were lapses. Table behind us came in after us and got their apps before us. Saw our server looking as I did and she went off to kitchen. They weren't busy. Lots of servers so it might have been a kitchen thing, not service. But she didn't seem interested in us. I asked about the olives since most tables seemed to have them. She said they came with a dish. (The very few times she said anything to us.) Didn't ask if wanted to order any. I guess we had already decided the evening was over.
The whole experience was very cold and unwelcoming. Yes, it was mellow, but our server left us just wanting to get out of there. We left after finishing the appetizers. Normally we don't eat very much but like to order more food and take the rest with us (we bring a cooler with us in the car with ice packs, so we are prepared to spend more money even though the waist line doesn't allow:-)
No manager or owner or chef ever came through.
We certainly don't expect rowdy bar atmospheres. In fact we are baby boomers and most of the folks dining were even older than us.
There was just something unwelcoming about the whole experience that won't have us returning. But of course that makes it easy with so many choices in Louisville. Yes, just one visit does that.
Service is so-o-o important. The appetizers we had were really good.
Thank you, Ellen
