My monthly dining group tried Bombay Grill in June. It was the first time the majority of them had eaten Indian food. As a post-bariatric patient one of the rules I have to live by from now on no drinking during (or 30 minutes prior/post) meals. We all ordered off the menu as it was dinner time and the buffet was over. I ordered my butter chicken mild. Our waiter tried to talk me up to a medium, but I said no dice, knowing that I wouldn't be able to drink anything to temper the heat.
My dining companions were not so savvy on Indian heat levels
They all ordered medium, with the exception of one gentleman who ordered hot. Needless to say, two medium butter chickens and a medium curry chicken were sent back and exchanged for mild, because they were too hot for the un-initiated taste buds. The rest suffered through without exchanging. I happily ate my tasty-though-heatless meal. I'm sure the staff had a good laugh at us after we left!