by Fernando Martinez » Thu Dec 06, 2007 7:44 pm
Linda:
Let me start by saying that as the chef/owner of Mojito and Havana Rumba I apologize by the last two experiences that you had at both of our places, because if I'm not mistaking you also had a bad experience in your last visit to Havana Rumba.
I really don't know what to say, but to apologize. It is really troubleling to me when we get comments like this, because we put so much love into what we do and when I say we, I’m including my staff, because without them we will never be where we are now.
You know the beauty of the restaurant business is that everything is made by people but it is also its weakness, an extra pinch of salt can completely ruin a dish and it is also so subjective because what is salty for somebody can be perfect for someone else, and in this case a server not realizing that he dropped bread on the table and not apologizing for it can really ruin anybody’s experience.
As a chef I really don't know what to say when you call our seafood burger mediocre when I know the process and the ingredients that go into this dish and in this case we use high quality crab meat , lobster, crawfish, grouper, cayenne pepper, ground mustard, red onions, bell peppers, top with fresh made avocado aioli, spring mix, etc, . You know ingredients that you expect in a fine dining restaurant. We get a lot of complements about our food in general, it's simple but a little bit creative, like sweet potatoe fries with smoked honey.
Our chicken sandwich is breaded with home made bread crumbs we season it we 7 different spices, topped with provolone cheese, home made sofrito sauce (an Spanish tomato and spices sauce) and crispy Serrano ham. Our potatoes chips (we don't serve fries) are made fresh every day and fried at the right temperature so they don't absorb any grease and place over paper so the paper absorbs any fat.
Our mussels are fresh and we get a lot of complements about our sauce for the mussels, like I said is really hard to keep total control of everything all the time. I'm not saying that you are wrong, because the costumer is always right.
So what I'm trying to say is that if so many things are going wrong with your table like you say, please speack up and let somebody know, so we can do something about it. I don't know of any restaurant owner or manager that will get mad at a costumer when they are complaining because they are having problems with their food or service. At least that's the way it’s in our restaurants. We strive to please people, our concept is to serve good food at an affordable price with friendly and proffecional service, we push to do better and we are never content to do just ok. That we have problems sometimes, yes, everybody does. I don't know of any chef that can taste or touch every single dish that comes out of his kitchen or any restaurant owner that can be at his place all the time and fix every single problem or talk to every single person that walks in their door, because it is simply impossible, all we ask is for a chance or a little communication, just let us know that you are having some problems and we will be glad to fix the problem.
I truly and honestly apologize for your experience at Mojito and all I can say is that if given that chance we will make it right for you or any costumer. We love what we do and we are always trying to find ways to make the costumers expirience better at Mojito or Havana Rumba by using better ingredients, better our service, etc. Our phone number for Mojito is 425-0949 call and aks for Cristina Martinez, give us another chance and will gladly buy dinner in your next visit for you and your friends. I'm truly sorry for the long post and encourage anybody to try Mojito you will not be disappointed, we stand 100 % behind our food, service and our staff.
Fernando Martinez
