by Trisha W » Sun May 12, 2013 9:53 pm
Le Gallo really needs to address the way they take reservations. I called the first time at about 1, left a message. Called at 3:30, left another message. Called at 4, before leaving for Louisville, and left another message. Rick called at 4:30, and left a message. NONE of those calls were returned. NONE.
We showed up at about 5:15 to see if we had a reservation. The place was EMPTY. The hostess on duty all but called us a liar when we said we had called four times and left messages. Said she had called me back leaving a message saying we could have a 9 pm reservation. I received NO phone call, nor did I receive a voice mail. She very strongly suggestted she had and that I had just over looked it. I showed her my phone. We were standing where I could very well read the reservation book. They had TWO reservations for 5pm, which either had not shown up or were seated maybe upstairs because no one was on the bottom floor. She informed us that they were just too booked up to accomodate us. Really? The reservation book says two parties of 2 at 5 and 2 parties of 2 at 5:30......then nothing until 6:30. You don't think your restaurant can feed two people in an hour???
Unfortunately, this isn't the first issue we've had with their reservation system. Around my bday in March we called, and had no return call. I doubt we'll try again.
We walked over to Bristol and had a lovely meal, without a reservation.
