by Amy Hoover » Sun Nov 11, 2007 4:36 pm
Cristina, depending on the situation, of course, I think you are perfectly within normal bounds if you requested they leave. I think a line must be drawn. I know everyone in this forum treats servers and restaurant employees with respect. However, I can assure you, there are a vast amount of people out there who think because they are being served by someone, that person is in a lower class than the patron.
I think it is important for management to stand up for their employees. If a customer has a complaint or issue, they should ask to speak with a manager about the problem. It is unacceptable for a customer to berate a server.
A customers needs and desires should be met, within reason. However, if they choose to be rude or hurtful, your obligation to serve them should end there. It irritates me greatly when patrons treat their servers like second class citizens, and when it is my decision, I won't stand for it.
“Fear less, hope more; Eat less, chew more; Whine less, breathe more; Talk less, say more; Love more, and all good things will be yours”
Swedish Proverb