Thanks to Volare

Geoff,

I can't tell you how much we appreciate your candor and direct approach to holding us accountable for our shortcomings. No excuses. There were a number of occasions Saturday where we were unable to provide the type of hospitality our guests have come to expect. The feeling of being neglected is never one that we would ever wish upon our guests. On our end, any retrospective apology would be insufficient in rectifying the issue you described.

What we will do is examine the ways in which we can avoid incidents like these from happening. We need to improve our ability to greet our guests the minute they walk in, and make sure their tables are ready at the time they are reserved. We will be diligent in setting ourselves up to be successful on demanding evenings such as Valentine's, Derby, New Year's Eve, etc. We must put more emphasis on our preparations, and be able to respond when we fall short of expectations better than we did in this 'debacle'.

I would hope you would give us another chance to impress you in the future. We look forward to making your next experience delightful and memorable.

-Michael

Michael,

Thanks for responding. Although I was upset that evening it wasn't a 'deal breaker'... I acknowledge it was the first time I've had an off night there.

We'll be back...

Geoff

I wanted to let everyone know that in the weeks following my Volare rant... the GM called me a few weeks later to discuss my frustrations. I assume they went back through the reservation book and got my cell. Then then followed up with a very generous gift card.

Happy to report that we visited them in December and everything was back to perfect.More importantly... I was flattered by their effort to reach out to me and make sure we were pleased. It it that sort of service that impressed me.

Cheers,
Geoff

For what it is worth, we visited Volare this evening since another spot failed to answer their phone. We enjoyed an excellent meal and experienced superior service the whole night.

For what it is worth, we visited Volare this evening since another spot failed to answer their phone. We enjoyed an excellent meal and experienced superior service the whole night.

Been there many times and always had the same experience that you had.

I love Volare! I totally enjoy the excellent service and great drinks and even better food!

Thank You Geoff for posting. Although we never like to get a bad review, we appreciate your feedback and glad that you gave Volare a second chance! More importantly, we are glad we are back in your good graces !!

@ the Steve's--Thank you also for your kind words and hopefully we will be the First phone call you make next time!!

@Gayle, If we don't see you before, hope to see you for our next wine dinner, January 25th! Going to be French wines this time! More details to follow, Chef Josh is working on the menu this week.

Actually, We hope to see all of you at the wine dinner! I will have Robin post soon.

Thanks again and see you at Volare!
Dawn

We are thinking about driving over for the event on the 25th....sounds interesting....however we are not very experienced with the wine world.

We had a very nice meal last night at the bar at Volare. We split the smoked salmon/arugula pizza and the antipasti plate as our first course. Let me just say, this pizza was fantastic and I'll be craving it. A light bechamel sauce on the crust, tons of peppery arugula, capers, pepperoncini, and thinly sliced smoked salmon on top.

I didn't care for the antipasti. It looked lovely but I found the overwhelming flavor of the meats to just be fat without much flavor.

It was a splitting kind of night so next we had the wedge. It's the best wedge salad in town, hands down. I think the cranberries are what pushes it over the edge. They are the perfect foil for the rich, salty blue cheese dressing and the crunch pecans.

Finally we split both the lasagna and the tiramisu. Both were very tasty.

It was a fun time and great food!

Thank you Robin F. for sharing your experience at Volare. We are always happy to hear we've pleased our guests! I am sorry you did not enjoy the antipasti, this will not go unnoticed and will do our best to improve.
On a personal note, if you are looking for a bite of meat with some cheese, you must come try our Prime Burger Slider with goat cheese, carmelized onions and truffle fries available on the bar menu! It is hands down my favorite and satisfies many guilty pleasures!!
Hope to see you at Volare again Soon!

Oh Dawn, we will most definitely be back. I'll have to try the sliders (with the wedge of course).

Volare is one of our favorite restaurants...always a good experience...but even the best can have a so so night...which is what we got on my Birthday dinner night this weekend with son and his girlfriend...her first time..so hope she will want to go back...rough start...their were 2 groups at the same time with same last name...so they got our table...and we had to sit in middle of room...I like the sides...more privacy...and dont have to shout to person across from you at table...waiter was sweet..but I think a little overwhelmed...lots of people there that night...sommelier was wonderful...first time I ever talked to one...he was very attentive and helpful...wine was wonderful...appreciated that so much...ordered dish had had on Anniversary...did not taste the same...a shrimp scampi type pasta dish...but then the waiter that night had been the one to suggest it...and this waiter seemed confused on what I was ordering...rest of dishes were good...but maybe not quite as stellar as usual..everyone ate meals...just no accolades as in past...
...water glasses were filled often...but waiter was rather scarce...as I said big crowd...and for first time ever Manager did not come by table...and not that I needed to hear it...but husband had told reservations when asked on phone that it was my Birthday...no one ever mentioned it...except Sommelier after my son referred to it...but then maybe because of 2 names the same and wrong table...we will definitely be back...one of our favorite places...but wanted it to be a little more outstanding for first time visit by son's girlfriend...and a nervous Birthday......