by Dan Thomas » Sun Feb 27, 2011 12:35 pm
As someone who has "opened" several restaurants, here's my definition.
A person who was part of the original opening staff. It's exciting and difficult as most of the ideas, recipes and service styles have never really been put into practice except for training.
If your owners are well financed you may have been lucky enough to host a soft opening or dry run.
It's during the first weeks when you also discover where a concept has to be tweaked so it can be executed flawlessly. During this time you are also very busy because of the endless maw of humanity that will be beating down the door to try the "new kid in town". The general public's perception of your place is likely formed forever during that crucial period as well, as they will share with anyone with in earshot about their experience, good or bad.
That's why most successful opening crews are well experienced and possibly even cherry picked from other establishments months before with the promise of better pay or the chance to manage. You are only as good as your weakest link, so the most experienced usually will bring a couple of strong people with them. From the very valuable dependable dishwasher to that good looking service pro bartender.
You also learn valuable lessons every time you work at a new establishment. You get a feel if the menu is solid and will be easy or difficult to put out. You also find out quickly if the equipment will allow you to keep up with the volume or if the POS system is a slow piece of crap or well programed to consider every possibility.
Dan ThomasOperator SpecialistWaypointdthomas@awpwaypoint.com"People who aren't interested in food seem rather dry, unloving and don't have a real gusto for life."
Julia Child