Poor Service: Point - Counterpoint

All I'll say is this - everyone who is snidely putting Just sayin' in quotes needs to back the F*** up off Marsha. Geez.

??? Surely you're not talking to me like that. "Foul ball!"

(fyi - Marsha's a friend of mine and is quite capable of speaking directly to me).

What I find so interesting, after reading all of this, is that David A (the original poster) hasn't had anything more to say. The fact that he didn't have a rebuttal to Courtany's side of the story makes me seriously question his credibility.

What I find so interesting, after reading all of this, is that David A (the original poster) hasn't had anything more to say. The fact that he didn't have a rebuttal to Courtany's side of the story makes me seriously question his credibility.

Looking over his past posts, he looks to have some connection with Varanase.

All I'll say is this - everyone who is snidely putting Just sayin' in quotes needs to back the F*** up off Marsha. Geez.

My anger was exagerated of course, but in all fairness it did happen three or four times from different posters. Marsha always says, "Just sayin," so I didn't see the need to get personal with her.

I feel bad that this post has gone on as it has. I do think my original post was done a bit in haste and realize that a public forum is not the place to express anger over what I perceived to be poor service. For that I would like to apologize both to Courtney and to the owners of Maido. I do believe that Courtney has every right to express her views on this forum and I can tell from her response that she takes great pride in her work.

Well done, David.

I feel bad that this post has gone on as it has. I do think my original post was done a bit in haste and realize that a public forum is not the place to express anger over what I perceived to be poor service. For that I would like to apologize both to Courtney and to the owners of Maido. I do believe that Courtney has every right to express her views on this forum and I can tell from her response that she takes great pride in her work.

And with that, surely this is the end of this post

Sorry, not quite the end...

I just have to say that I already loved Maido, but after Toki's post I love it even more!


Huzzah for a local business owner that values its employees so highly! In this economy, many of us feel like numbers just waiting to be called to the chopping block. It was such a positive message, Toki. Thank you.

Anyone who thinks the customer is always right has never been a server. In about 6 years of serving i can only remember a couple of times where someone pushed me to the point of being rude, but there were PLENTY of times i kept my mouth shut just out of respect for the restaurant and my managers. 95% of customers are usually great to wait on but there's always that 5% thats out to cause trouble and knows noone will say anything to them.

(Not saying anyone was or wasn't rude in this case though.)

sorry to keep this going guys, but two recent posts really made me smile. i just want to say three cheers for toki and david hip hip hooray, hip hip hooray, hip hip hooray! that's all i got.

I don't really want to get into too many specifics here, but over the past few months, I've slid from frequent contributor to turned off lurker pretty quickly. I think there is a really unfortunate negative trend on this board towards trashing great independent restaurants over minor or isolated incidents. I don't care whether you're Maido, Jack Fry's, Corbetts, or Wild Eggs; you're going to screw up at some point. There are many different parts of these restaurants and a cook, server, hostess, or manager will make a mistake at some point. Sometimes someone's a bad fit on a team, but usually you make a mistake, realize it from the manager or the tip, and correct it. Everyone working in a restaurant is human, the expectations I've seen and complaints I've seen on here have gotten increasingly nit-picky and negative over the past few months. There is a truly shocking and unfortunate trend on this board to start a thread called "Terrible experience at..." or some such nonsense, publicly trash the restaurant and then get several people to concur that they'll never go there again.

If you want Louisville to have a strong vibrant restaurant scene I really think you folks are going to seriously re-evaluate your expectations of normal humans, and realize that mistakes are going to happen. Go to a manager, and chances are 99% that they are going to bend over backwards to fix a problem. But understand that with so many cogs in the machine things will happen, and really it's probably not that big a deal, and your next experience will be great. Maybe it's because we're all pinching our pennies a little more these days and value a dining experience more highly than in the past, maybe it's because there are a lot less industry folks providing candor and an alternate take on what might have happened, but I really think a lot of folks on here should be more careful about how and what they post on here. Mistakes happen, but why should the manager rectify the situation if you're just going to complain about it and trash the restaurant's reputation on HotBytes anyway? A lot of friends of mine in the industry have all commented on how HotBytes has essentially turned into a shark tank, and it's a real bummer.

This post is not intended to be inflammatory in any way, I'm just missing the HotBytes of old.

[Robin Garr]

This post is not intended to be inflammatory in any way, I'm just missing the HotBytes of old.

I really don't see that, Jeremy, but I'm sad to lose your participation. I have NEVER forbidden posts of criticism or praise, but to discourage constructive criticism would be, in my opinion, to emasculate the forum.

I would respectfully suggest, though, that if you feel strongly about fostering a certain tone, the way to do it is to participate and lead by example, not to back off and diminish the proportion of positiveness.

'Twas a darrrrrrk and strormy night....the cold and endless rain punctuated by ominous flashes of lightening and chest tightening booms of thunder. The wind brought with it a strange odor...An odor of something perhaps more dead than alive. I peered out through the broken pane of glass, across the porch with the creaky boards and down toward the ooooooozing swamp below. Wait ! What was that ? There it is again. Look carefully. There ! Down toward the ancient cemetary. It can't be !!! But it is !!! Ohhhhhh my God...it's coming to get us...IT'S THE THREAD THAT WOULDN'T DIE !!!!

[Robin Garr]

IT'S THE THREAD THAT WOULDN'T DIE !!!!

What do you think, folks? I hate to "lock" threads (set the software to block further posts on a thread) because it seems censorious, and I don't want to do it unilaterally. But if there's a general sense that the flavor has been chewed out of this one and it's time to put the padlock on, I'll do it.