Tony D. wrote:So when my wife and I eat at a restaurant as a 'two top' we are an imposition on the server because we don't eat enough to generate a large tip, but if we invite two other couples and want to eat together we are problematic.)
Of course not! You are misunderstanding...
(get ready for a rant)
I actually love to serve; so do most servers who stick with it for more than a year, in fact I frequently spend more time at my two tops just to give them a great personal experience, and because they are frequently the most interested in talking about food, wine, and bourbon. It is not an issue of sales, it is an issue of allocated tables. Give me a choice of three 2 tops randomly and a 6 top with auto-grat and I'll take the 2 tops every day. It's more challenging, it's more interesting, it's more fun; and in fact the money is usually better.
Here is the core of the disconnect in what we're (servers v. customers) discussing.
On this board there are two very different points of view that are usually cordial, but hitting a head as a result of this thread. Here's the deal:
99% if not all the people on this board are awesome conscientious folk who not only take care of their server, but respect what they do. Unfortunately, the broader dining public doesn't represent the class shown on this board, and the polite to impolite ratio is a lot more disparate than you may think.
If you want to know why servers are so defensive on this board I'll tell you right now. A lot of people treat us like crap. Frequently. They bring their friends and family in and treat us as if we're freakin' drug dealers hiding in the alleys by their house. Seriously. There are a lot of amazing great customers, but there are also just as many people who act as if I am intentionally trying to ruin their meal. It's insane. I want everyone to have a great time.
case in point: a friend of mine (who works with me) was waiting on a large table of "gentlemen." In addition to talking to her as if she had a mental impairment the entire dinner, they asked for coffee, decaf to be specific. When she said OK, they then asked her if it was really going to be decaf, as if all us servers are running around cracking up about serving customers regular or whatever WE want...after reassuring them, she brought them the coffee, they again asked if it was REALLY decaf...so they were implying that either she was stupid or a liar, and after even when she brought them a refill, in a decaf pot, with an orange lid they gave her a hard time. When I tried to help her by delivering her desserts they accused me of taking a bite of their desserts because it was the first piece of cake and was missing a divit the size of a pinky fingertip No sh**t. They were dead serious, and then asked to get something for free.
Now that is an extreme circumstance, but that kind of stuff happens EVERY night. Just 3 days ago, a woman at my wife's restaurant didn't like her lunch choice, but rather than just say that ,she pretended there was a hair in it. When my wife asked where the hair was (to figure out who's it was and put a stop to the problem) she looked like a deer in headlights and said "OH, uh, it's was definitely in there, I saw it, just bring me...."
When we have a great board of food interested peeps, and service minded workers, at some point it's bound to clash, particularly when you all don't realize that you all are the cream of the crop. Thanks for your business and your respect, believe us when we say that the auto grat is NOT there because of you folks, but that it is truly there for a reason, and thank you all for being the reason that it's worth it do the job we do!!!
We're not here to whine, we're just hoping that as experienced diners you realize that sometimes you need to give your servers the benefit of the doubt. We work hard, and really the only reason we do it is because we love making you all happy!