Take It Easy On Our Locals

[Robin Garr]

I say just do it mindfully.

Sounds like a splendid approach to me, Antonia. Thanks!

And what are your feelings when people DO go to the manager, (as we did) and the issue was still not resolved? Is it politically correct to complain then?

You are asking the wrong person regarding being politically correct.

Sorry I don't buy that. Talking to management is a good idea and I encourage that, but it doesn't change "bad food", "bad service", "wrong bills". Some people don't want to talk to the manager...it's their choice. That doesn't make the experience less valid.

It lowers my overall opinion of their review when people choose to be silent in the best place to address an issue. Failing to try and at least least tell someone at the restaurant; instead of word of mouth.

But, I guess each person has their own way of handling problems.

No worries.

[Robin Garr]

... people choose to be silent in the best place to address an issue. Failing to try and at least least tell someone at the restaurant; instead of word of mouth.

For what it's worth, it would be entirely fair for this to be the first response to such an original post: "Did you talk to the management? What was the response?" This question can, and should, be asked civilly, not confrontatively, but I would not object at all if this question is raised here by any of you in any discussion where it's pertinent.

If they (Local or Chain) can’t take the criticism then get out of the kitchen. Do let your concerns be known to the restaurant first, but be a Paul Revere and let it be heard! When I spend my hard earned money I want it right. Second chances are hard to come by after you purchase a mid/high price meal and it is bad. Doug Chin

We really have a great "foodie" town. That is why very popular corporate restaurants are hesitant to come to Louisville because of the very stiff local competition we have here. Chains such as Fleming's, First Watch, Oceanaire, and McCormick & Schmick's have delayed coming to Louisville because of our strong local presence.

All hail the most important point in the thread. If I've done just one day's honest indie work to help prevent a chain from coming here, I can die happy.

We really have a great "foodie" town. That is why very popular corporate restaurants are hesitant to come to Louisville because of the very stiff local competition we have here. Chains such as Fleming's, First Watch, Oceanaire, and McCormick & Schmick's have delayed coming to Louisville because of our strong local presence.

All hail the most important point in the thread. If I've done just one day's honest indie work to help prevent a chain from coming here, I can die happy.

I've never been to "First Watch" (but their menu looks great) I HAVE been to McCormick and Schmicks and Oceanaire and quite frankly day in and day out their seafood blows away any local "high end" seafood I've had the opportunity to try. Flemings...haven't tried that one either but from the looks of their online menu I wouldn't rule them out...certainly can't be any worse than some of the locally served Hefers I've gnawed on. Ya'll can "indie" until it comes out your a**...but I'm about flavor, service and value. If all of that happens to come from a local (which it typically does), well hell that's great...I love it and I'll patronize it. On the other hand, if it comes from a (gasp) "Chain"...well I'm going to go there and I'm not going to apologize to anyone for doing so.

...certainly can't be any worse than some of the locally served Hefers I've gnawed on...

You make a valid point, Steve, and if you're satisfied with your experience there, then that's great!

But as for me, I've found that if I take the time to register a complaint/comment/suggestion with the management of an "indie," I'll often see a positive response/acknowledgement/change/ in the operation by my next visit.

Whereas with a corporate chain, well... I'm sure my comments go somewhere....

Guess I just want to feel I'm someplace where my presence and my patronage matters, whether it really does or not.

Ya'll can "indie" until it comes out your a**...but I'm about flavor, service and value.

You're exactly right. Each of us who wishes to determine the sort of "moral compass" (as used in a different thread) that underpins the application of principle in everyday life is free to do so, or not. I prefer living and working according to principle. Mine goes something like this: A perceptive individual who votes for chains is like a chicken who votes for Colonel Sanders.

To each his or her own.