by Brad Keeton » Fri Oct 16, 2009 10:55 am
Well, we had an interesting interaction with Cafe Mimosa last night, but it all ended relatively well and with a nice gesture on their part.
We ordered delivery at 6:40, with an estimated delivery time of 45-60 minutes. At about 8:00 (an hour and 20 minutes later), my wife called to see where our order was. She was told it was being bagged and would be there soon. At 8:30 (nearly 2 hours later) I called back, and was told the delivery person was out with it, so it should arrive any time. At 9:00 (2 hours and 20 minutes later), still nothing, so I called again and was told it must have been delivered to the wrong location (which begged the question, were they ever going to call me about it, or just charge me for food someone else was happily enjoying. . .). I was told they would re-make it and deliver, but of course that would take at least another 30 minutes, putting us at nearly 3 hours post-order, so I told them just to cancel the order. She was apologetic, and said that next time I ordered to ask for so-and-so, and the order would be free.
At about 9:45 our doorbell rings, and there is our food (3 hours and 5 minutes post-order). I told the gentleman that we had canceled the order, which he acknowledged, but said the restaurant still wanted us to have our food, at no charge. We had already gotten dinner elsewhere by that point, of course, but now I get to enjoy my lo mein for lunch.
The mix-up on the delivery and the 3+ hour wait was a bit beyond comprehension, but I greatly appreciated the gesture on their part, and it saved them from losing our business. I'm sure the food will be great.
"I don't eat vegans. They're too bony."
-Alton Brown