McDonalds? ..... Update.....

Don't give up and don't worry about the jerks at that store. Call or e-mail and the of corporate offices. While they have no direct control over a franchise they certainly care about how franchises behave since it affects their corporate image. I'm very sure they'd be interested in your story and would help you resolve the situation. I also know of cases where they have shut down a franchise due to poor customer service.

[Robin Garr]

Hi, Becky! As you can see, I do NOT have insomnia, and slept all through this great thread.

I just wanted to reassure you, though, that - as you can see - we don't mind talking about ANY restaurant in this forum. Large or small, international chain or local indie, if you've got a foodie story to tell, bring it on!

Here's a funny idea ... everyone who lives within range of that Mickey Dee's, over the next few days, ought to go in and politely ask, "Could you tell us the manager's name"? About the 50th time that happens, it would be interesting to see the reaction.

Here's a funny idea ... everyone who lives within range of that Mickey Dee's, over the next few days, ought to go in and politely ask, "Could you tell us the manager's name"? About the 50th time that happens, it would be interesting to see the reaction.

Hilarious. It sounds like you're quite the prankster, Robin.

So we headed to McDonalds on Taylorsville Rd., McDonalds Lakeside i believe it is called.

This isnt the one in Taylosville,Spencer County is it?

Gatti & Young, Llc
8223 Shelbyville Rd, Louisville, KY 40222-5421
Contact Phone: (502) 429-9200

OMG this story is so insane. I mean, I agree that customer service seems to be a thing of the past, but geez louise this takes it to a new level of ridiculous! It's amazing to me how managers don't even care. It reminds me of a sketch on an old episode of the Chappelle show making fun of Kinko's ("popcopy") where the rude worker, when asked for a manager, responds, "I AM your manager, b****! You're done!"

I haven't had anywhere near this terrible of an experience but I have been having what seem to be increasingly negative encounters every time I eat at fast food. I know it's fast food so you can't expect much, but you would think you could at least expect common courtesy. It's not even fast anymore, and with the prices of everything going up, you're *so much* better off just stopping by a local deli or something.

I hope the corporate McDonald's takes your complaint seriously! I had a bad experience at the Warnock McDonald's by UofL, and after the corporate office referred it back to the local manager, I never heard a peep. Of course, my experience was nowhere near as bad as yours, but I got the feeling that a lot of the outcome depends on how good that particular store's manager is. Considering that, it sounds like you might not expect a lot!

If you're really pissed off by your experience, you know the best thing you can do? Put your money where your mouth is. Money talks. Don't go there anymore! And encourage your friends not to either.

I've boycotted ALL McD's for the past fifteen years. I grew up brainwashed by McD's commercials (surely some of your remember the hamburgler, and the cheeseburgers growing in the "cheeseburger" patch). As if cheeseburgers grow in a garden. Ridiculous stuff, but good enough to brainwash young kids like myself. Well, in my twenties, I decided no more. They haven't gotten a dime from me since.

And I'm healthier and happier because of it....

Cheers

-Nimbus, proud vegetarian who WILL NOT support McD's......I encourage ya'll to join me. For ethical reasons.

-Nimbus, proud vegetarian who WILL NOT support McD's......I encourage ya'll to join me. For ethical reasons.

Nimbus, I commend you for your stance and I wish more people shared your views. I was vegetarian/vegan for 10 years myself, and didn't eat at McDonald's for at least that long. For me, personally, though, sometimes places like McDonald's become a necessary evil due to circumstances like traveling when you just don't have a lot of options - or a lot of money. And in those cases, it really sucks to be treated poorly.

Nothing in this story particularly surprises me. McDonald's IMO isn't a restaurant in the strict sense - it's more like a "feeding trough". I know someone who manages a Burger King - they do have grave concerns regarding their safety at night. Even if this manager is fired - my guess is they will have a job next week in another fast food operation. Sad state of affairs indeed.

Nothing in this story particularly surprises me. McDonald's IMO isn't a restaurant in the strict sense - it's more like a "feeding trough". I know someone who manages a Burger King - they do have grave concerns regarding their safety at night. Even if this manager is fired - my guess is they will have a job next week in another fast food operation. Sad state of affairs indeed.

I couldn't have said it better myself. I especially like the "feeding trough" touch.

Nothing in this story particularly surprises me. McDonald's IMO isn't a restaurant in the strict sense - it's more like a "feeding trough". I know someone who manages a Burger King - they do have grave concerns regarding their safety at night. Even if this manager is fired - my guess is they will have a job next week in another fast food operation. Sad state of affairs indeed.

I couldn't have said it better myself. I especially like the "feeding trough" touch.

I believe this is the kind of attitude that Becky was hoping to avoid. We all know that McDonald's isn't fine dining, by any stretch, but it, and ALL restaurants, are in the service industry. The behavior of this manager was absolutely reprehensible, by any standards. It was obvious to me that she (the mgr) was not at all concerned about safety, she was concerned about getting the heck outta there. If she was truly concerned about safety, it seems to me that she would have made eye contact, watched the patrons instead of staring at the computer, and definitely wouldn't turn the lights out!!! She is simply in the wrong job, has a terrible attitude, hates something about her own life, and takes it out on others. And if clearing the restaurant by 11 was truly an issue, she simply could've said something like, "We'd be happy to serve your food, but we close in 10 minutes, so it would have to be to-go." I probably would've been a little disappointed, having a big group like that with me, but I would've accepted it, and would never really have considered it an issue. This woman has a chip on her shoulder, and needs to find a new job.

I believe this is the kind of attitude that Becky was hoping to avoid. We all know that McDonald's isn't fine dining, by any stretch, but it, and ALL restaurants, are in the service industry. The behavior of this manager was absolutely reprehensible, by any standards. It was obvious to me that she (the mgr) was not at all concerned about safety, she was concerned about getting the heck outta there. If she was truly concerned about safety, it seems to me that she would have made eye contact, watched the patrons instead of staring at the computer, and definitely wouldn't turn the lights out!!! She is simply in the wrong job, has a terrible attitude, hates something about her own life, and takes it out on others. And if clearing the restaurant by 11 was truly an issue, she simply could've said something like, "We'd be happy to serve your food, but we close in 10 minutes, so it would have to be to-go." I probably would've been a little disappointed, having a big group like that with me, but I would've accepted it, and would never really have considered it an issue. This woman has a chip on her shoulder, and needs to find a new job.

It's too easy to single out the manager as the source of the problem. I'm not defending or apologizing for her actions, but, at the end of the day, the major fault is with McDonald's(or the franchise owner), not the manager. The business decided to hire this person and, in turn, is responsible for the actions of this person. While it is true that the "manager is simply in the wrong," the larger wrong probably has to do with the way in which employees don't feel valued by the companies that employ them, and, in turn, feel zero responsibility to give a damn about how they represent this particular company. Welcome to corporate America!

The McDonald's website indicates that that particular location (store #6806) is owned by an independent owner. I'll bet he or she would like to know about your experience. Here's an online "comment" link for the store....
http://www.mckentucky.com/6806

Maybe a link to the LHB site where this discussion has been going on is in order. The owners may want to see how many people are interested in how he/she plans to resolve the matter.

In defense of some of the McDonalds locations I have visited, I found the ones on Hurstbourne Ln., Hwy 146 (out near the Gene Snyder exit) and the one at Breckinridge Ln at 264 to be very attentive with great customer service. Perhaps how involved the owner/manager is with the daily operations has something to do with it.

I believe this is the kind of attitude that Becky was hoping to avoid. We all know that McDonald's isn't fine dining, by any stretch, but it, and ALL restaurants, are in the service industry. The behavior of this manager was absolutely reprehensible, by any standards. It was obvious to me that she (the mgr) was not at all concerned about safety, she was concerned about getting the heck outta there. If she was truly concerned about safety, it seems to me that she would have made eye contact, watched the patrons instead of staring at the computer, and definitely wouldn't turn the lights out!!! She is simply in the wrong job, has a terrible attitude, hates something about her own life, and takes it out on others. And if clearing the restaurant by 11 was truly an issue, she simply could've said something like, "We'd be happy to serve your food, but we close in 10 minutes, so it would have to be to-go." I probably would've been a little disappointed, having a big group like that with me, but I would've accepted it, and would never really have considered it an issue. This woman has a chip on her shoulder, and needs to find a new job.

It's too easy to single out the manager as the source of the problem. I'm not defending or apologizing for her actions, but, at the end of the day, the major fault is with McDonald's(or the franchise owner), not the manager. The business decided to hire this person and, in turn, is responsible for the actions of this person. While it is true that the "manager is simply in the wrong," the larger wrong probably has to do with the way in which employees don't feel valued by the companies that employ them, and, in turn, feel zero responsibility to give a damn about how they represent this particular company. Welcome to corporate America!

I don't completely disagreeing with you, Mathew, in that ultimately, it is the franchise/corporation who is responsible for the actions of their employees. I have dealt with businesses who set the wrong tone, and don't truly care about the employees, which comes across to the customer. Very true. But when you walk into ANY establishment, be it corporate or local, restauarant or otherwise, you are genearlly dealing with individuals. We are all people. I find the type of behavior of the mgr. at this establishment inexcusable. PERIOD. I don't care if it's a huge international fast-food chain, an idie, or if it's someone who cuts me off in traffic - it's simply rude behavior. And when you're in the service industry, you have an obligation to provide service and hospitality. To claim that it's the fault of corporate America is somewhat of a copout, IMO.