by Marsha L. » Fri Feb 01, 2008 3:42 pm
Interesting note about Waffle House:
Pay attention next time you're there (sit at the counter if possible), You'll notice they don't have a ticket rail, and if the waitress writes down anything at all she just reads it verbally to the cook. How do they remember what the orders are? You'll see them lay out several plates in advance, and place flatware and/or utensils in various positions on the empty plates; for instance, maybe a fork pointing north-south and a spoon pointing east-west might mean 2 over easy, a diagonal knife might mean a ham and cheese omelet, etc.
When we were in culinary school my basic skills chef advised us to spend a couple hours in a Waffle House sitting at the counter watching the cook, because "those guys know how to cook eggs better and more efficiently than anybody". I took his advice and I've always been glad I did. It's not just the egg cookery, either - those guys are a model of kitchen efficiency, period.