by Andrew Hutto » Mon May 27, 2013 7:58 am
To bill's original post.... A brief explanation. Everyone should work a month in a restaurant before judging. All of us deal with staff no shows constantly, which affects food quality (b.o.h.) and service (f.o.h.). Mix in guests special requests and dietary restrictions, two guests special needs can put the whole kitchen 'in the weeds'. If you toss in the journeymen servers and cooks? You are just scratching the surface. It is a hard business to be in these days. I am not grousing, just stating facts. To do it well is hard enough... To do it flawlessly is nearly impossible in our current 'all about me' society. Nearly all of us in our biz try to be gracious, kind and accommodating. We go above and beyond. Your food took fifteen minutes and you are complaining, but you stood in line at a post office as long and you didn't say a word? Hmmmm.