by S Cruz » Thu Nov 17, 2011 12:58 pm
Wowzers! & definitely ouch!
Hey all, I apologize for not joining the discussion a bit sooner. I dont frequent the forum enough and should probably re prioritize and do so. In any case, I wanted to take some time and respond to the general direction some of the comments.
I know I speak for the entirety of the AtG partnership and employees, when I say that any and all comments and criticisms regarding all facets of AtG (be it....service, quality, value, and simply our patrons opinions) are regarded with the utmost respect and attention. We value all this information, as it will only assist us in correcting any mistakes and fine tuning those things working.
Id like to thank the posters that provide some content to their experience. It is very helpful to understand and gauge a response when there is some indication of what might have gone wrong, as opposed to vague and derrogative descriptors with no direction.
I will make no excuses for incidents in which any customers have left our establishment less than pleased. It seems that the majority of comments regard a lack luster and 'bland' experience with items on our menu. We take all of the comments, regarding any of these items, with a great deal of weight and are in constant review of our product to ensure it is what we intended. We are not so naive to believe that simply altering menu items will fix the issues that some have mentioned. So we are diligently reviewing all aspects of service at AtG as well. That being said, I hope that the expectations for patrons of AtG remain high.
In no way is this an excuse, but I do ask that the expectations for what will be on the menu are regarded in a fair light. We are a 'smokehouse', offering an ecclectic menu, with a respectable number of vegetarian and vegan options. Because of that fact, there will be a large number of items on the menu that are 'smoked'. We intend on the menu item to express the qualities of smoked foods.
As to the comments regarding the AtG beer concept... While we have a great deal of respect and admiration for the 'tried and true' method of providing the same lineup forever. It simply is not who we are.
You see, innovation has driven the quality of local craft beer to a point that the market share makes it worth opening more breweries. Without innovation, we would be stuck drinking the beers of my childhood... BMC. Not that I have any issues with them, but frankly, they bore me (unless its a last resort kinda thing). With that fact and the direction the market has been moving for years, its apparent that the ratio of craftbeer drinkers that are comfortable with the same offerings and; the craftbeer drinkers who are adventurous and have a desire to broaden their horizons with experiencing many craftbeer offerings, has and is changing. We, the innovative, are excited about this and are moving with them! That's not to say that consistency isn't a priority. Its just that we feel better about our offerings being consistently good!
It is our hope that those who come to AtG leave enlightened, educated, and happy with the experience we offer. We care about beer and we care about cultivating a more adept and experienced beer culture in downtown Louisville. So we will continue to move Against The Grain!
Cheers!
Eat, Drink, and Be Merry.