Jim Zoeller wrote:SIGH......... Coals on the other hand..... I really feel let down that I was lured by incredibly unfounded gushing reviews of this place. Louisville is well stocked with first rate pizza joints that are the genuine article. It is true, however, that I have yet to encounter a first rate spot for artisinal, wood fired pizza. HOWEVER, Coals in no way fits the bill.We started with their so called arancini, which were the size of the size of olives instead of tennis balls (or golf balls at the very least), tasted like a frozen appetizer that could possibly be distributed by the "Hot Pockets" brand. Sauce that tasted of a can from Sams Club (which, when i requested a side of, was served to me ice cold), "fresh" mozzarella that must have been bottom rung because it was devoid of flavor,"caramelized" onions that would better be described as blanched, sausage that was barely apparent on the pizza and even less apparent on the palate. Frankly, I prefer Chuck E Cheese, and I seek out great pizza across the nation. The topper was that the atmosphere and service reminded me of a Fazoli's.
I agree that Coal's continues to have some service issues. I've been several times now, and the servers & host staff always appear to be stressed and rushed, even when they weren't on a wait. I don't know if it's a staffing issue, a training problem, or something else, but at least in my experience it does seem to be steadily getting better.
What time did you go to Coal's? The reason I ask is because the restaurant is very close to several neighborhoods with a lot of young kids. Noisy kids can really hurt a restaurant's ambiance, but unfortunately, short of banning kids altogether, there's not much the restaurant can do about it. I specifically go later in the evening (8 or 8:30) just so I'm not surrounded by children. (Sorry if I'm hurting anyone's feelings, here, but let's be honest - kids can be noisy, and sometimes we all want a kid-free night out.) Think about giving Coal's another shot & just going later at night.