by Matt F » Mon Apr 18, 2011 3:12 pm
just for the sake of information... there are infinitely more variables, drop-of-a-hat changes, margins for error, and split-second decisions involved with day-to-day full service dining than the uninitiated can wrap their heads around (for the most part). you can put systems in place for every imaginable circumstance and you will STILL get a brand new surprise that has never happened before at least once a month. its a ballet, a war, a symphony, a fellowship, a cvhallenge, and a struggle that i (we) embrace and relish being a part of.
'there is always tremendous lattitude for spontaneous, common-sense resourcefulness on behalf of the entire waitstaff at all times'. -charlie trotter's 'lessons in service'
now having said that, i will echo whats already been said... EVERYONE makes mistakes from time to time. those who make MANY mistakes , well... darwinism takes care of that.
its a human business treating other humans like humans. even when we're right, sometimes we're wrong. you would be AMAZED at how many people will actually order something, have their order explained to them, have their order repeated back to them, and when their order arrives...its 'not' what they ordered.
im not saying thats the be-all end-all. im just stating one of the many hoops we have to jump through... with a smile.
in an establishment worth its salt, with a competent, professional staff and competent, professional ownership/management... this is understood and recognized as part of the bigger picture. conversely, employees who abuse this unspoken agreement do not fit into the category of professional and competent.
I'd rather have a bottle in front of me than a frontal lobotomy
~Tom Waits