Jeremy J wrote:Michelle R. wrote:Jeremy J wrote: I'd be willing to bet that server fawned all over them and gave them exactly what they needed. If I sold $1000 to a bunch of tables and got 10% I'd be just as pissed.
The server's job was to fawn over the customers and give them what they needed, regardless what they spent. If I'm going out to eat, I expect to be taken care of, whether I'm spending $50, or $500. Like it or not, tips are OPTIONAL, not a given. My husband and I tip very well for good service. If we are given poor service, this will be reflected in the tip.
Yes, the tip was waaay too low, and I would consider that "klassy" and offensive, but I would also consider a server in a presumably reputable restaurant, complaining about his tip within earshot of another customer, just as "klassy" and offensive.
Maybe fawn was a bad choice of words, and certainly I would never encourage a lack of service for a smaller check, but my point that that most likely was the server's only table all night is a valid one. I suppose what I should have said in place of fawn was "had a more than adequate chance to meet the diners needs and did so." I also (as stated previously) agree that talking about a customer within earshot of other customers is totally not cool, but at them same time, servers are human and can make mistakes. It's possible in a momentary blind rage at that obscene tip, the server lacked proper decorum, and while I like to think I could handle it well, I could see myself saying something inappropriate out of shock in the heat of the moment.
One thing I would be interested to see is if this place had a gratuity policy for parties of 6 or more...most times places make it optional for the server to apply, and I can see why some servers wouldn't want to from time to time, but on a check this big, I think I would all over that gratuity button.
Jeremy, all of your points are completely valid!
How can I word this without it coming off mean or nasty, as I certainly don't mean it that way?
I guess my general "complaint" is that a tip is supposed to be a "thank you" for good service, and sometimes, it's just taken for granted that no matter how poorly the customer is treated, the server will be tipped, and I think this makes service suffer. It seems like the customer is expected to leave a tip, regardless of how crappy service is, and I've had some EXTREMELY crappy service. Case in point:
I will never forget what happened a few years ago at Chili's on Hurstbourne Lane. I was out with a few friends for burgers. Our server must have profiled us, big time. He was downright rude, and slow, to boot. When he gave us each our bills, he had written on them how much gratuity to leave him! Needless to say, we were insulted, and he didn't get much of a tip. Not because we were kids, but because he was an incompetent jerk.