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How Costco Became the Anti-Wal-Mart

by Steve P » Tue Nov 27, 2012 12:02 pm

Given that it is the holiday season...along with which comes lots of baking, big family meals, parties and celebrations I thought to pass along this (2005) article from the NYT. While Mr. Senegal is no longer the CEO, the company (when compared to others) continues to be a role model when it comes to how one treats employees (and customers). While I understand (and support) the concept of "buying local" I would encourage everyone to read this article and consider giving COSTCO your business when it suits your needs.

http://www.nytimes.com/2005/07/17/busin ... wanted=all

For those of you who may not wish to follow the link, here are a couple of quotes from the article:

...But not everyone is happy with Costco's business strategy. Some Wall Street analysts assert that Mr. Sinegal is overly generous not only to Costco's customers but to its workers as well.

Costco's average pay, for example, is $17 an hour, 42 percent higher than its fiercest rival, Sam's Club. And Costco's health plan makes those at many other retailers look Scroogish. One analyst, Bill Dreher of Deutsche Bank, complained last year that at Costco "it's better to be an employee or a customer than a shareholder..."


...Emme Kozloff, an analyst at Sanford C. Bernstein & Company, faulted Mr. Sinegal as being too generous to employees, noting that when analysts complained that Costco's workers were paying just 4 percent toward their health costs, he raised that percentage only to 8 percent, when the retail average is 25 percent.

"He has been too benevolent," she said. "He's right that a happy employee is a productive long-term employee, but he could force employees to pick up a little more of the burden..."


..."This knack for seeing things in a new way also explains Costco's approach to retaining employees as well as shoppers. Besides paying considerably more than competitors, for example, Costco contributes generously to its workers' 401(k) plans, starting with 3 percent of salary the second year and rising to 9 percent after 25 years..."
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Re: How Costco Became the Anti-Wal-Mart

by Richard S. » Tue Nov 27, 2012 12:26 pm

Lord knows workers should be forced to pick up a little more of the burden so those stockbrokers can get their fair share. Google says the average starting salary for an associate at Sanford C. Bernstein is $85,625, more than twice that of a 40-hour -a-week employee at Costco making the average $17 per hour wage
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Re: How Costco Became the Anti-Wal-Mart

by Steve P » Tue Nov 27, 2012 12:53 pm

I have not been in a Sam's Club in -years- and I'm a very-VERY infrequent shopper at Walmart (sans my little $3.56 a bag charcoal adventure last summer...that and to buy the occasional resupply of am-a-nition for my "far-arms")...So I really have no basis for comparing -prices- if that is anyone's sole driving force in the decision making process.

I will say though that I have been -extremely- satisfied with the quality and selection of their non-locavore meats (PRIME beef is available in several cuts) and their "Kirkland" branded Bourbon (which I'm told comes from Jim Beam and is a blend of Jim Beam and Knob Creek) it's a -steal- at 22 bucks a liter (it's now our "house' Bourbon). Given my lovely brides penchant for holiday baking we also have found their products to be extremely cost friendly when compared to Grocery/Specialty store prices... Non-food related, while I have not purchased any electronics from them, a bit of comparison shopping indicates their prices on comparable products blow away the likes of Best Buy, etc.

The fact that I discover the company is consistently ranked as among the "Best Places to Work" is simply the icing on the cake as far as I'm concerned.

http://www.businessinsider.com/best-com ... 011-2?op=1
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Re: How Costco Became the Anti-Wal-Mart

by Carla G » Tue Nov 27, 2012 3:12 pm

I have seen the same info on Costco elsewhere. I need to look into annual membership costs and figure out if there is anything else other than TP, papertowels I can buy in bulk. Maybe get some of my other single person households interested so we could share purchases. I definitely agree on supporting a socially conscious company such as COSTCO.
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Re: How Costco Became the Anti-Wal-Mart

by Jeff Cavanaugh » Tue Nov 27, 2012 4:47 pm

It's commendable for Costco's leadership to forego a little profit to do right by their employees, and I wholeheartedly appreciate them for it.

On the other hand, though Wal-Mart sacrifices generous pay and benefits for their employees on the altar of low prices, that move arguably benefits far more low-income people who are their customers than it harms low-income people who are their employees. Costco, with an average customer whose income is ~$75K (Walmart's is <$25K if I remember right), has a little more margin with which to be generous.
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Re: How Costco Became the Anti-Wal-Mart

by Andrew Mellman » Tue Nov 27, 2012 6:46 pm

Jeff Cavanaugh wrote:It's commendable for Costco's leadership to forego a little profit to do right by their employees, and I wholeheartedly appreciate them for it.

On the other hand, though Wal-Mart sacrifices generous pay and benefits for their employees on the altar of low prices, that move arguably benefits far more low-income people who are their customers than it harms low-income people who are their employees. Costco, with an average customer whose income is ~$75K (Walmart's is <$25K if I remember right), has a little more margin with which to be generous.



Not necessarily true . . . Costco maintains a steady margin on all products (something like 14-17%, depending on whether it's a Kirkland brand or a separate national brand), while Walmart and Sam's Club - to boost profitability and share prices - ranges from around 12-33%. Costco tends to stock more premium merchandise and to locate in wealthier demographic areas, thus the difference in average customer earnings.
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Re: How Costco Became the Anti-Wal-Mart

by Steve P » Tue Nov 27, 2012 7:12 pm

Jeff Cavanaugh wrote:...On the other hand, though Wal-Mart sacrifices generous pay and benefits for their employees on the altar of low prices, that move arguably benefits far more low-income people who are their customers than it harms low-income people who are their employees...


Spoken like a true Walmart stockholder :D
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Re: How Costco Became the Anti-Wal-Mart

by Carla G » Tue Nov 27, 2012 8:25 pm

Jeff Cavanaugh wrote:It's commendable for Costco's leadership to forego a little profit to do right by their employees, and I wholeheartedly appreciate them for it.

On the other hand, though Wal-Mart sacrifices generous pay and benefits for their employees on the altar of low prices, that move arguably benefits far more low-income people who are their customers than it harms low-income people who are their employees. Costco, with an average customer whose income is ~$75K (Walmart's is <$25K if I remember right), has a little more margin with which to be generous.


Yeah but my 2 problems with Walmart is ...A. their constant dependence on China made products
And B. the fact that they originally made their name touting the fact that everything they sold was American made. (Then they got into trouble for sewing little "made in the USA " American flags onto clothing imported from outside the US. ) So yeah, I seriously doubt much of what they do is for anything other than huge profits.
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Re: How Costco Became the Anti-Wal-Mart

by Steve P » Tue Nov 27, 2012 8:44 pm

Wow...Talk about "Co-inky-dink"...I opened my Facebook page and this was an entry from one of the pages that I follow (https://www.facebook.com/BobTheWonderPoodle "Can this Poodle Wearing a Tin-Foil Hat Get More Fans Than Glenn Beck"...if you must know :wink: ).

Costco vs Walmart.jpg
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Re: How Costco Became the Anti-Wal-Mart

by TP Lowe » Wed Nov 28, 2012 9:02 am

Richard S. wrote:Lord knows workers should be forced to pick up a little more of the burden so those stockbrokers can get their fair share. Google says the average starting salary for an associate at Sanford C. Bernstein is $85,625, more than twice that of a 40-hour -a-week employee at Costco making the average $17 per hour wage


I'm having a bit of a hard time squaring this post. Why compare professionals with graduate degrees with folks on the floor at Costco? Shouldn't those with a greater investment in themselves earn more? Yes, I'm making an assumption or two here.
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Re: How Costco Became the Anti-Wal-Mart

by Andrew Mellman » Wed Nov 28, 2012 9:27 am

TP Lowe wrote:
Richard S. wrote:Lord knows workers should be forced to pick up a little more of the burden so those stockbrokers can get their fair share. Google says the average starting salary for an associate at Sanford C. Bernstein is $85,625, more than twice that of a 40-hour -a-week employee at Costco making the average $17 per hour wage


I'm having a bit of a hard time squaring this post. Why compare professionals with graduate degrees with folks on the floor at Costco? Shouldn't those with a greater investment in themselves earn more? Yes, I'm making an assumption or two here.


To square the post: (1) turn on your sense of humor, then (2) re-read it.
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Re: How Costco Became the Anti-Wal-Mart

by Richard S. » Wed Nov 28, 2012 11:06 am

TP Lowe wrote:
Richard S. wrote:Lord knows workers should be forced to pick up a little more of the burden so those stockbrokers can get their fair share. Google says the average starting salary for an associate at Sanford C. Bernstein is $85,625, more than twice that of a 40-hour -a-week employee at Costco making the average $17 per hour wage


I'm having a bit of a hard time squaring this post. Why compare professionals with graduate degrees with folks on the floor at Costco? Shouldn't those with a greater investment in themselves earn more? Yes, I'm making an assumption or two here.


I interpreted Ms. Kosloff's comments to mean, "Costco employees should make less so I can make more." I can imagine someone in her position then advocating we cut social programs for low-wage workers who have become dependent on the government for food stamps and Medicaid.
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Re: How Costco Became the Anti-Wal-Mart

by Carla G » Wed Nov 28, 2012 12:06 pm

Richard S. wrote:
TP Lowe wrote:
Richard S. wrote:Lord knows workers should be forced to pick up a little more of the burden so those stockbrokers can get their fair share. Google says the average starting salary for an associate at Sanford C. Bernstein is $85,625, more than twice that of a 40-hour -a-week employee at Costco making the average $17 per hour wage


I'm having a bit of a hard time squaring this post. Why compare professionals with graduate degrees with folks on the floor at Costco? Shouldn't those with a greater investment in themselves earn more? Yes, I'm making an assumption or two here.


I interpreted Ms. Kosloff's comments to mean, "Costco employees should make less so I can make more." I can imagine someone in her position then advocating we cut social programs for low-wage workers who have become dependent on the government for food stamps and Medicaid.


I interpreted the post the same way Richard.
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Re: How Costco Became the Anti-Wal-Mart

by DanB » Wed Nov 28, 2012 12:25 pm

Richard S. wrote:Lord knows workers should be forced to pick up a little more of the burden so those stockbrokers can get their fair share. Google says the average starting salary for an associate at Sanford C. Bernstein is $85,625, more than twice that of a 40-hour -a-week employee at Costco making the average $17 per hour wage

Actually a stockbroker will make no more or no less if Costco reduces employee remuneration. The shareholders would presumably get more, all things otherwise staying equal. The stockbroker will only make more if turnover in the share improves (not guaranteed simply from a higher multiple) and if he has the right call on the stock. Sanford Bernstein's analyst has been pretty wrong on the share, at least for the last 9 months.
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Re: How Costco Became the Anti-Wal-Mart

by Greg R. » Fri Nov 30, 2012 5:52 pm

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