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Robin Garr

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Can technology replace a skilled server?

by Robin Garr » Thu Dec 30, 2010 2:53 pm

I'm curious what everyone, and in particular our restaurant professionals, think about this. Without getting hung up over their old-fashioned use of "waiters," let's hear opinions about the premise. Would you rather sit down at a table and interact with a smartphone applet or a service professional?

New iPhone App (Almost) Replaces Waiters

Name: Storific

Quick Pitch: Storific enables customers to place orders at restaurants, cafes and bars using their iPhones.

Genius Idea: Although a number of mobile apps like GrubHub, CityMint [iTunes link] and SnapFinger have made ordering food for take out or delivery a matter of tapping on a smartphone, diners who choose to sit down generally still rely on a waiter to take their orders. But if startup Storific catches on, these patrons will also have a high-tech alternative.

Storific enables customers to browse menus and place orders through an iPhone app. Users check in to the establishment using a table-specific code that the waiter drops off at the beginning of the meal. As they indicate what they want, the items are added to the business’s web-based dashboard. Customers can also send messages to the kitchen and waitstaff that appear on the same dashboard.

Full story at http://mashable.com/2010/12/30/storific/
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Jeremy J

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Re: Can technology replace a skilled server?

by Jeremy J » Thu Dec 30, 2010 2:57 pm

Lame.
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Barbara A

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Re: Can technology replace a skilled server?

by Barbara A » Thu Dec 30, 2010 3:24 pm

Eeuw!
If you can't cope you can always cook
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Madeline M

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Re: Can technology replace a skilled server?

by Madeline M » Thu Dec 30, 2010 3:56 pm

Interesting. I could see some places where it might be functional. Like the excessively noisy restaurant or some of the burger joints where you place your order at the counter. But for the most part, it's hard to replace a good recommendation (one based on taste, not sales) or a server that can make a good night into a great one by going the extra mile.
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Steve P

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Re: Can technology replace a skilled server?

by Steve P » Thu Dec 30, 2010 7:11 pm

Goofy...worse than goofy...it's pathetic.
Stevie P...The Daddio of the Patio
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Kyle L

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Re: Can technology replace a skilled server?

by Kyle L » Thu Dec 30, 2010 7:14 pm

This reminds me of: 's Baggers in Germany.

Germany's Robotic Restaurant

http://www.youtube.com/watch?v=dshwwaErYgo
Last edited by Kyle L on Fri Dec 31, 2010 12:04 am, edited 1 time in total.
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Ray Griffith

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Re: Can technology replace a skilled server?

by Ray Griffith » Thu Dec 30, 2010 10:46 pm

Madeline M wrote:Interesting. I could see some places where it might be functional. Like the excessively noisy restaurant or some of the burger joints where you place your order at the counter. But for the most part, it's hard to replace a good recommendation (one based on taste, not sales) or a server that can make a good night into a great one by going the extra mile.


I agree. However, automation replacing humans is all but inevitable. Hard to swallow? Well, the navigators, radio operators and flight engineers found it hard to swallow too. That's just one example.

That said, I think that human waiters will always be around......just not to the extent they are today. What a shame.
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Carla G

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Re: Can technology replace a skilled server?

by Carla G » Fri Dec 31, 2010 10:36 am

It seems technology wants to eliminate all of our needs for any social skills. With just a little more science we can totally eliminate any real contact with other human beings completely. :roll:
"She did not so much cook as assassinate food." - Storm Jameson
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Robin Garr

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Re: Can technology replace a skilled server?

by Robin Garr » Fri Dec 31, 2010 11:21 am

Carla G wrote: With just a little more science we can totally eliminate any real contact with other human beings completely. :roll:

I'll text you about that ... :mrgreen:
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Kyle L

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Re: Can technology replace a skilled server?

by Kyle L » Fri Dec 31, 2010 1:45 pm

I remember the good old days when lovers wrote letters on paper and met in person...

THOSE were days.... *cue theme song from All in the Family*
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Chris M

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Re: Can technology replace a skilled server?

by Chris M » Sat Jan 01, 2011 2:03 pm

People said these same things about ATMs, paying at the pump, grocery self checkouts and even self serve gasoline so...... don't knock it till you try it.
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Andrew Mellman

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Re: Can technology replace a skilled server?

by Andrew Mellman » Sat Jan 01, 2011 2:40 pm

Isn't this a newer version of the old Max & Erma's "telephone on every table" ordering system?

Or, how about some sushi places where there is a paper and pencil on the table, and after you check boxes a runner takes the paper, but there is no wait staff around . . .

I'd rather deal with a real person, but variations of this have been around for a while (albeit not necessarily via smart phone app's)
Andrew Mellman
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Michelle F

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Re: Can technology replace a skilled server?

by Michelle F » Sat Jan 01, 2011 4:56 pm

Chris M wrote:People said these same things about ATMs, paying at the pump, grocery self checkouts and even self serve gasoline so...... don't knock it till you try it.


True! And I am a big fan of ALL of these services!
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Carla G

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Re: Can technology replace a skilled server?

by Carla G » Sat Jan 01, 2011 5:48 pm

Michelle F wrote:
Chris M wrote:People said these same things about ATMs, paying at the pump, grocery self checkouts and even self serve gasoline so...... don't knock it till you try it.


True! And I am a big fan of ALL of these services!


That's very true but this is dining and that's a bit more... I dunno, personal, intimate, social. Dining out is an event, a recreation, unlike pumping gas or the ATM visit. Personally I still like checkout with a real person and only pay at the pump if the weather is bad. Same with going to the bank, I want to interact with the bank on a personal level so they know me and know I appreciate their services. If I have problems with my account I can go in and I get a , "Certainly Ms. Griffin I'm glad to help." and not a , "And you are who?"
"She did not so much cook as assassinate food." - Storm Jameson
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Re: Can technology replace a skilled server?

by Kyle L » Sun Jan 02, 2011 1:23 am

Max & Erma's "telephone on every table" ordering system?


:?: :? :?:
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