Captain's Quarters.... How to complain, and how not to

Now you know I love Captain's Quarters but this is not good. You complained, the server agreed, you should have been able to order something else and not pay for the chicken croissant. Maybe the same chef who fixed Scott's fish tacos fixed your chicken sandwich. He needs to be fired if he is sending out sub standard food and not caring. Sorry you got sick Anne Marie.

On a completely different not I am going to Sonny's Bamboo Grill in Jeff tonight to see KC and the Sunshine Band on the river stage. Does anyone know anything about the food they serve there?

I might of missed in the post but did you speak with anyone in management or just the server?

I realize it is a mantra in these parts that every disgruntled client should address their complaints directly to management. That is what I usually do. Regardless, IMO every restaurant should have a policy (rule) that complaints made to the server should be passed along to management immediately...no exceptions. As a customer, that is precisely my expectation from a well managed operation and does not force me to follow the chain of command.
'Winger

Sounds like a genuinely lousy experience, but FYI if you got sick it was from something else. It takes at least 24 hours for food poisoning to develop.

Sounds like a genuinely lousy experience, but FYI if you got sick it was from something else. It takes at least 24 hours for food poisoning to develop.

Not entirely true.

On the other hand, one self-limited puking episode is not likely food "poisoning" if Zantac made it better.

Making claims of food poisoning is pretty serious. You should take a sample to the health dept.

I guess then you can not be certain. You made your point.

Have you PM'd Alan regarding this matter? I'm sure he would like to hear about your experience.

I've had food poisoning twice. Both times, the puking started almost exactly 12 hours after eating the offending food.

Sounds like a genuinely lousy experience, but FYI if you got sick it was from something else. It takes at least 24 hours for food poisoning to develop.

That's not true. There are many types of food poisoning and not all takes 24 hours. Some takes longer and some even takes effect and finishes within 24 hours. Not too long ago, I had a battle with an egg that showed early signs at 2 hours and within 8 hours, it was kicking my butt. It vacated my system by the 24 hour mark.

Sounds like a genuinely lousy experience, but FYI if you got sick it was from something else. It takes at least 24 hours for food poisoning to develop.

That's not true. There are many types of food poisoning and not all takes 24 hours. Some takes longer and some even takes effect and finishes within 24 hours. Not too long ago, I had a battle with an egg that showed early signs at 2 hours and within 8 hours, it was kicking my butt. It vacated my system by the 24 hour mark.

TMI.

my biggest gripe, where is the quality control? who's responsible in situations like this? the cook? the server? management? does anyone date this stuff once made and keep an eye to make sure it's fresh. mayonnaise and sour cream doesn't stay good forever... does anyone there have the authority to go through the food and pitch it when it's past it's prime?

I've never been to the restaurant mentioned but I do know that it's not uncommon in the industry for food to go straight from preparation to the server in a lot of establishments, especially when it's busy. All it takes for one to receive a crappy meal is a cook that's disgruntled & a server that's too busy or distracted to notice or who may also be disgruntled. It sounds like the server doesn't much care for the place & where there's one disgruntled employee, there's probably more (so it's no surprise that your experience sucked). Hopefully it's just a bad egg or two & not a reflection of the owners &/or managers (which is often the case).

All it takes for one to receive a crappy meal is a cook that's disgruntled & a server that's too busy or distracted to notice or who may also be disgruntled. It sounds like the server doesn't much care for the place & where there's one disgruntled employee, there's probably more (so it's no surprise that your experience sucked). Hopefully it's just a bad egg or two & not a reflection of the owners &/or managers (which is often the case).

Agreed. Something as simple as a server not getting some requested time off or a disagreement with someone in the kitchen could have spawned your servers' very unprofessional tirade. As to the "off" sandwich , well, that's another matter. Based on the many good reviews of CC in the past I would call this an anomaly but still bring it to Alan's attention.

I am afraid I am one of those people that I can hear 100 good reviews of a place and look forward to going and then hear about one experience like this and say no I think I will wait. I have never been to Captains Quarters , after being on this site was waiting for the weather to improve and was planning on going, but don't think so now.
I can handle bad food, not everything can go right in the kitchen all the time . The service and servers bad attitude is the deal breaker for me.