Brice Westhusing wrote:I've never had an issue with asking a bartender or server to top off a beer. Most the time I believe it is just an oversight. Busy running around doing 10 different things, they don't mean to rip you off. I know AtG is different being a brewery but just stating in general I'm sure they would top off if you politely requested.
The beer scene is full of great people around here, I bought a bottle of 2009 Avery Czar at Liquor Barn Springhurst, and was disappointed to find it was infected/oxidized when I opened it. I recapped the bottle and contacted Todd Pharris, their head beer guy. He allowed me to return the bottle and pick something else, saying that they stand next to any product they sell. For being such a huge company/store it was nice to get a personal touch. Of course I'm a regular shopper at The Keg as well, but it is a much further drive for me.
Your take on this, while very reasonable in most circumstances, just really does not apply in this instance. There were three of us drinking beer, I believe we consumed nine beers in the space of an hour and a half. All of the beers were under-poured. They were poured by three different bar tenders. We all got different beers.
We sat right in front of the taps and watched with resigned amusement as each of the glasses was place up to the tap then, in most cases, as soon as the head reached the lip of the glass the beer was handed over. To be fair there were a couple of instances where a small attempt was made to top up but even these beers had two inches of foam on them.
The place was far from busy when I got there (3:45) even though the bar was in desperate need of being bussed.
The bar tenders were all friendly and I'm sure that they would have done so had we asked for a top up. That's not the point. I do not wish to spend that much time continuously asking for something which should always be done. If it happened occasionally, I wouldn't even mention it. It wouldn't be a big deal.
El Presidente and his junta stalked the place with their typical glower. I also was not interested in a confrontation this day as I had just come from one. More than one tends to put me in a bad mood. I never drink when I'm in a bad mood.
It's interesting that you brought up the Liquor Barn at Springhurst as an example of good customer service. I had just come from there and I was mad as a hornet.
I had been given information from a reliable source that the Elijah Craig barrel proof would be delivered to that store on Tuesday by SWS. I had dropped by there on Saturday to see if they would confirm that. I was told by a very helpful person that I should definitely call William on Monday when he came in to see if and when he was expecting the delivery. I was even told that the product had been built in the system.
I called and spoke with William on Monday at just after 12:00. He said "No way." I said, "What do you mean?" and I told him why I believe it was so. He was very dismissive and said that it couldn't happen because "He hadn't even ordered it yet." This sounded very wrong so I again stated my sources.
Now clearly exasperated he said, "It can't come in unless I order it!"
I was in no way confrontational during this conversation and I suspect that William has to field a lot of these calls (When's the Pappy, Stagg, etc coming). I really just wanted to know when the SWS delivery would be made and if the product would be stocked immediately. I obviously can't hang out at their store all day. William would not help.
So, yesterday (Thursday) stopped by again. I walked up to the customer service desk and waited while William clearly ignored me for more than five minutes. As soon as someone else showed up they noticed me and asked if they could help.
Keeping my eyes on William, I clearly asked about the EC barrel proof. William immediately looked up and said, "Oh that came in on Tuesday and we sold it all yesterday. We only got six bottles." He spoke as if clearly relishing the fact that this limited product had been turned so quickly.
I was livid and I let him know I was the one who called on Monday and recounted our conversation. He waffled back and forth between, "well he didn't order it" and "that kind of product just shows up so he couldn't know anyway."
I told him if that was the case, then based on our conversation on Monday he was either a liar or incompetent for telling me - it couldn't come in unless he ordered it! I thanked him for his help and drove over to AtG where I was in no mood to bitch about short pours!
I finished the evening at Bank St where I got nothing but full pours without having to ask. Cheers!